James I. Cash
James E. Robison Professor of Business Administration, Emeritus
Professor Cash received a Bachelor of Science degree in Mathematics from Texas Christian University; a Master of Science in Computer Science from Purdue University's Graduate School of Mathematical Sciences; and a Doctor of Philosophy in Management Information Systems (MIS) from Purdue University's Krannert Graduate School of Management. He joined the Harvard Business School faculty in 1976, and has taught in all the major HBS programs - MBA, Program for Management Development (PMD), Program for Global Leadership (PGL), and Advanced Management Program (AMP). Among his administrative assignments he has served as Chairman of the MBA Program (1992 to 1995), during the school's project to redesign the MBA Program - MBA: Leadership and Learning, and as Senior Associate Dean and Chairman of HBS Publishing. Professor Cash's non-academic activities include serving as a Trustee or Overseer for non-profit organizations, and on the Board of Directors for several public companies. He has worked with many companies and governments around the world in both consulting and teaching assignments. Before his graduate education and joining the Harvard faculty, he worked as Director of Data Processing for several years, which followed jobs as a systems analyst, systems programmer, and application programmer. His work and research are focused on the strategic use of information technology in the service sector. Amon his publications are articles in accounting and information technology journals, several Harvard Business Review articles including “Teaming Up to Crack Innovation and Enterprise Integration” (November-December 2008), “IS Redraws Competitive Boundaries” (March-April 1985), and “Information Technology and Tomorrow’s Manager” (November-December 1988), several books: Building the Information-Age Organization: Structure, Control and INnformation Technology with Eccles, Nohria and Nolan (Irwin), Corporate Information Systems Management: Issues Facing Senior Managers and Corporate Information Systems Management: Text and Cases with McFarlan and McKenney (Irwin), Global Electronic Wholesale Banking with Mookerjee (Graham & Trotman), and an instructional videotape, Competing Through Information Technology with Warren McFarlan (Nathan/Tyler).
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Book
| 1994
Building the Information-Age Organization: Structure, Control, and Information Technologies
J. I. Cash Jr., R. G. Eccles, N. Nohria and R. Nolan
Keywords: Organizational Structure;
Information Technology;
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Manual
| 1992
Instructors Manual for Corporate Information Systems Management
J. I. Cash Jr.
Keywords: Information Management;
Citation: Cash, J. I., Jr. Instructors Manual for Corporate Information Systems Management. Homewood, IL: Irwin, 1992.
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Book
| 1992
Corporate Information Systems Management: Text and Cases
J. I. Cash Jr., F. W. McFarlan and J. L. McKenney
Keywords: Information Management;
Cases;
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Book
| 1992
Corporate Information Systems Management: Issues Facing Senior Executives
J. I. Cash Jr., F. W. McFarlan and J. L. McKenney
Keywords: Information Management;
Management Teams;
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Book
| 1991
Survey Research Methods
J. I. Cash Jr. and J. F. Nunamaker Jr.
Keywords: Information;
Surveys;
Research;
Citation: Cash, J. I., Jr., and J. F. Nunamaker Jr., eds. Survey Research Methods. Vol. 3, Information Systems Challenge. Boston: Harvard Business School Press, 1991.
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Book
| 1990
Global Electronic Wholesale Banking
A. S. Mookerjee and J. I. Cash Jr.
Keywords: Global Range;
Internet;
Banks and Banking;
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Teaching Note
| HBS Case Collection
|
2008
(Revised from original 1995 version)
Jensen Shoes (TN)
James I. Cash Jr. and Mary C. Gentile
Teaching Note for (9-395-120) and (9-395-121).
Keywords: Employees;
Race Characteristics;
Perception;
Groups and Teams;
Apparel and Accessories Industry;
Citation: Cash, James I., Jr., and Mary C. Gentile. " Jensen Shoes (TN)." Harvard Business School Teaching Note 396-017, May 2008. (Revised from original August 1995 version.)
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Case
| HBS Case Collection
|
2001
IntellectExchange, Inc.
James I. Cash Jr. and Janis L Gogan
A start-up intellect exchange initially offered a public expertise exchange, connecting experts with clients. Now management wonders whether a new, more focused strategy will succeed.
Keywords: Business Startups;
Experience and Expertise;
Networks;
Business Strategy;
Citation: Cash, James I., Jr., and Janis L Gogan. " IntellectExchange, Inc." Harvard Business School Case 802-113, December 2001.
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Teaching Note
| HBS Case Collection
|
2001
(Revised from original 1992 version)
Mrs. Fields Cookies TN
Lynda M. Applegate and James I. Cash Jr.
Teaching Note for (9-189-056).
Keywords: Food and Beverage Industry;
Citation: Applegate, Lynda M., and James I. Cash Jr. " Mrs. Fields Cookies TN." Harvard Business School Teaching Note 193-035, October 2001. (Revised from original August 1992 version.)
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Case
| HBS Case Collection
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2000
(Revised from original 2000 version)
Open Market, Inc.: The E-Commerce Wars
James I. Cash Jr., Janis Lee Gogan, Michael Haselkorn and Mani Subramani
Continues the story of Open Market, Inc., a company founded in 1994 to support electronic commerce on the Internet. Despite a very successful initial public offering, the firm had reached a growth plateau, and the management team was considering several strategic options. Should it focus on building market share of its simple "storefront" product shop site (which was targeted at small e-merchants) or develop new channels for their high-end order-processing software, Transact? The 1999 holiday season was rapidly approaching, and Open Market's management team hoped to benefit from a predicted surge in online sales.
Keywords: Entrepreneurship;
Technological Innovation;
Management;
Growth and Development Strategy;
Marketing Channels;
Product Marketing;
Product Development;
Competitive Strategy;
Corporate Strategy;
Information Technology Industry;
Web Services Industry;
Citation: Cash, James I., Jr., Janis Lee Gogan, Michael Haselkorn, and Mani Subramani. " Open Market, Inc.: The E-Commerce Wars." Harvard Business School Case 800-255, October 2000. (Revised from original February 2000 version.)
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Case
| HBS Case Collection
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1997
(Revised from original version)
American Online: Using Information Technology to Better Serve the Customer
James I. Cash Jr. and Judy E. Stahl
Mike Connors, president of AOL Technologies, examines several efforts to correct operational problems inhibiting the company's growth. What will need to be done to support growth and counter competition from Prodigy, Compuserv, and Internet-related services?
Keywords: Customer Focus and Relationships;
Management Analysis, Tools, and Techniques;
Service Operations;
Problems and Challenges;
Competitive Strategy;
Information Technology;
Technology Industry;
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Teaching Note
| HBS Case Collection
|
1995
(Revised from original 1995 version)
Workshop on Understanding and Communicating About Our Group Identities and Our Differences TN
Mary C. Gentile and James I. Cash Jr.
Citation: Gentile, Mary C., and James I. Cash Jr. "Workshop on Understanding and Communicating About Our Group Identities and Our Differences TN." Harvard Business School Teaching Note 396-006, September 1995. (Revised from original July 1995 version.)
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Teaching Note
| HBS Case Collection
|
1995
FCC and License Auctions for Emerging Technologies, The A),(B),and (C) TN
Mary C. Gentile and James I. Cash Jr.
Citation: Gentile, Mary C., and James I. Cash Jr. "FCC and License Auctions for Emerging Technologies, The A),(B),and (C) TN." Harvard Business School Teaching Note 396-019, August 1995.
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Case
| HBS Case Collection
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1995
Managing Diversity, Course Overview and Syllabus
Mary C. Gentile and James I. Cash Jr.
Keywords: Management;
Diversity Characteristics;
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Teaching Note
| HBS Case Collection
|
1995
Miami Herald Publishing Company, The TN
Mary C. Gentile and James I. Cash Jr.
Citation: Gentile, Mary C., and James I. Cash Jr. "Miami Herald Publishing Company, The TN." Harvard Business School Teaching Note 396-012, August 1995.
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Teaching Note
| HBS Case Collection
|
1995
Managing Conflict in a Diverse Workplace TN
Mary C. Gentile and James I. Cash Jr.
Teaching Note for (9-395-090).
Keywords: Conflict Management;
Employees;
Management Style;
Culture;
Diversity Characteristics;
Spoken Communication;
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Exercise
|
1995
Workshop on Understanding and Communicating About Our Group Identities and Our Differences
Mary C. Gentile and James I. Cash Jr.
Keywords: Identity;
Interpersonal Communication;
Groups and Teams;
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Case
| HBS Case Collection
|
1993
(Revised from original 1988 version)
Mrs. Fields Cookies
James I. Cash Jr.
Mrs. Fields Cookies is a small company selling freshly baked goods through privately owned specialty stores (each store sells only Mrs. Fields products). The company has about 8,000 employees worldwide and less than 150 information systems people for a unique leverage of MIS resources. The company uses information systems extensively in its processing, communications, and other management functions, including operations of the stores and hiring sales employees. Teaching objectives include discussion of information technology architecture, organizations, management control, and strategy.
Keywords: Acquisition;
Information Management;
Organizational Structure;
Customer Relationship Management;
Business Growth and Maturation;
Networks;
Online Technology;
Food and Beverage Industry;
Information Technology Industry;
Citation: Cash, James I., Jr. " Mrs. Fields Cookies." Harvard Business School Case 189-056, September 1993. (Revised from original September 1988 version.)
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Case
| HBS Case Collection
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1992
(Revised from original version)
Otis Elevator Co.: Managing the Service Force
James I. Cash Jr.
Keywords: Service Delivery;
Management;
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Case
| HBS Case Collection
|
1991
Newhall Land and Farming Co. (A)
James I. Cash Jr. and Michael C. Jensen
Keywords: Agriculture and Agribusiness Industry;
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Case
| HBS Case Collection
|
1991
Newhall Land and Farming Co. (B)
James I. Cash Jr. and Michael C. Jensen
Keywords: Agriculture and Agribusiness Industry;
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Supplement
| HBS Case Collection
|
1991
Xerox Leadership: Patricia ""Tosh"" Barron with an MBA Class, April 10, 1989, Video
Lynda M. Applegate and James I. Cash Jr.
Citation: Applegate, Lynda M., and James I. Cash Jr. Xerox Leadership: Patricia " "Tosh"" Barron with an MBA Class, April 10, 1989, Video. Harvard Business School Video Supplement 891-517, July 1991.
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Teaching Note
| HBS Case Collection
|
1991
(Revised from original version)
Dallas Tire Corp. (A), Teaching Note
James I. Cash Jr.
Keywords: Manufacturing Industry;
Citation: Cash, James I., Jr. "Dallas Tire Corp. (A), Teaching Note." Harvard Business School Teaching Note 183-158, June 1991. (Revised from original February 1983 version.)
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Case
| HBS Case Collection
|
1991
(Revised from original version)
General Electric Canada: Designing a New Organization
Lynda M. Applegate and James I. Cash Jr.
General Electric Canada used sociotechnical design techniques to restructure its financial, administrative, facilities, and information technology service from a decentralized, hierarchical organization to a centralized organization composed of self-managing, multi-skilled work teams. The case explores the role of information technology in supporting and enabling the intensive information sharing and communication required by the new organization design.
Keywords: Organizational Design;
Information Technology;
Groups and Teams;
Change;
Communication;
Information;
Industrial Products Industry;
Canada;
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Teaching Note
| HBS Case Collection
|
1990
(Revised from original version)
Air Products and Chemicals, Inc.: MIS Evaluation of End-User Systems, Teaching Note
James I. Cash Jr.
Keywords: Information Technology;
Industrial Products Industry;
Citation: Cash, James I., Jr. "Air Products and Chemicals, Inc.: MIS Evaluation of End-User Systems, Teaching Note." Harvard Business School Teaching Note 183-149, September 1990. (Revised from original February 1983 version.)
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Case
| HBS Case Collection
|
1990
(Revised from original version)
Xerox Corp.: Information Technology Support of Product Development
James I. Cash Jr. and Donna B. Stoddard
Keywords: Product Development;
Information Technology;
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Case
| HBS Case Collection
|
1990
Thai Farmers Bank (A) (Abridged)
James I. Cash Jr.
Keywords: Banking Industry;
Thailand;
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Case
| HBS Case Collection
|
1989
Brooklyn Union Gas
James I. Cash Jr.
Keywords: Energy Industry;
Citation: Cash, James I., Jr. " Brooklyn Union Gas." Harvard Business School Case 190-018, July 1989.
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Background Note
| HBS Case Collection
|
1989
Managing Information Technology: Computer Systems and Components
James I. Cash Jr. and Thomas H. Davenport
Keywords: Management;
Information Technology;
Hardware;
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Background Note
| HBS Case Collection
|
1989
Managing Information Technology: Communications Networks
James I. Cash Jr. and Thomas H. Davenport
Keywords: Management;
Information Technology;
Technology Networks;
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Background Note
| HBS Case Collection
|
1989
Managing Information Technology: System Development
James I. Cash Jr. and Thomas H. Davenport
Provides an overview of the system development process in large organizations. Describes traditional life cycle approaches as well as more recent methods, e.g., prototyping. The objective is to familiarize students with the terminology and issues involving system development that arise in other MIS cases and discussions. A rewritten version of an earlier note.
Keywords: Design;
Information Technology;
System;
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Background Note
| HBS Case Collection
|
1989
Managing Information Technology: Organization and Leadership
James I. Cash Jr. and Thomas H. Davenport
Describes the organizational components of the typical IT organization in a large corporation. Points out common problems and issues for each component of the organization. Also addresses the leadership issues for the IT function, and focuses specifically on the Chief Information Officer role. A rewritten version of an earlier note by L.M. Applegate.
Keywords: Information Management;
Organizational Design;
Leadership;
Managerial Roles;
Information Technology;
Problems and Challenges;
Information Technology Industry;
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Case
| HBS Case Collection
|
1989
Cathay Pacific Airways (A): Globalization of Airline Reservation and Distribution Systems Technology
James I. Cash Jr.
Keywords: Air Transportation;
Information Technology;
Air Transportation Industry;
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Supplement
| HBS Case Collection
|
1989
Cathay Pacific Airways (B)
James I. Cash Jr.
Keywords: Air Transportation Industry;
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Case
| HBS Case Collection
|
1987
(Revised from original version)
Thai Farmers Bank (A)
James I. Cash Jr.
Keywords: Banking Industry;
Thailand;
Citation: Cash, James I., Jr. " Thai Farmers Bank (A)." Harvard Business School Case 188-025, October 1987. (Revised from original September 1987 version.)
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Supplement
| HBS Case Collection
|
1987
(Revised from original version)
Thai Farmers Bank (B)
James I. Cash Jr.
Keywords: Banking Industry;
Citation: Cash, James I., Jr. " Thai Farmers Bank (B)." Harvard Business School Supplement 188-026, October 1987. (Revised from original September 1987 version.)
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Case
| HBS Case Collection
|
1987
Malaysian Airline System
James I. Cash Jr. and Arthur L. Gilbert
Keywords: Air Transportation Industry;
Malaysia;
Citation: Cash, James I., Jr., and Arthur L. Gilbert. " Malaysian Airline System." Harvard Business School Case 188-032, October 1987.
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Case
| HBS Case Collection
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1987
Frito-Lay, Inc.: The New Data Center
James I. Cash Jr.
Keywords: Information Technology;
Food and Beverage Industry;
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Background Note
| HBS Case Collection
|
1987
Introduction to Computer and Communications Technology
James I. Cash Jr.
Keywords: Communication Technology;
Hardware;
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Background Note
| HBS Case Collection
|
1987
Electronic Data Interchange, Background Note
James I. Cash Jr.
Keywords: Technology;
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Case
| HBS Case Collection
|
1986
(Revised from original version)
McGraw-Hill Book Co. (Condensed)
James I. Cash Jr.
Keywords: Publishing Industry;
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Case
| HBS Case Collection
|
1986
(Revised from original version)
McGraw-Hill Book Co.: Micro Computer Resource Center
James I. Cash Jr.
Keywords: Information Technology;
Publishing Industry;
Information Technology Industry;
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Case
| HBS Case Collection
|
1986
(Revised from original version)
Lowe Computer Services: Capacity and Service Level Planning
James I. Cash Jr.
Keywords: Performance Capacity;
Service Delivery;
Planning;
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Teaching Note
| HBS Case Collection
|
1986
(Revised from original version)
Quality Life of New York, Teaching Note
James I. Cash Jr.
Keywords: Education;
Teaching;
Citation: Cash, James I., Jr. "Quality Life of New York, Teaching Note." Harvard Business School Teaching Note 183-145, May 1986. (Revised from original February 1983 version.)
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Case
| HBS Case Collection
|
1986
Goolsbee, Inc.
James I. Cash Jr.
Citation: Cash, James I., Jr. " Goolsbee, Inc." Harvard Business School Case 186-207, February 1986.
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Case
| HBS Case Collection
|
1984
(Revised from original version)
Corning Glass Works: Information Systems Planning
James I. Cash Jr.
Keywords: Information Technology;
Planning;
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Case
| HBS Case Collection
|
1984
(Revised from original version)
Decatur Industries, Inc.
James I. Cash Jr.
Citation: Cash, James I., Jr. " Decatur Industries, Inc." Harvard Business School Case 180-010, April 1984. (Revised from original August 1979 version.)
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Case
| HBS Case Collection
|
1984
(Revised from original version)
Quality Life of New York
James I. Cash Jr.
Keywords: Insurance Industry;
New York (state, US);
Citation: Cash, James I., Jr. " Quality Life of New York." Harvard Business School Case 179-200, March 1984. (Revised from original May 1979 version.)
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Case
| HBS Case Collection
|
1983
J.E. Gant
James I. Cash Jr.
Citation: Cash, James I., Jr. " J.E. Gant." Harvard Business School Case 184-001, December 1983.
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Case
| HBS Case Collection
|
1983
(Revised from original version)
American President Lines Ltd.: CMS-I Decision (A)
James I. Cash Jr. and Michael R. Vitale
Keywords: Information Technology;
Decision Making;
Shipping Industry;
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Teaching Note
| HBS Case Collection
|
1983
Studsel Automotive Co., Teaching Note
James I. Cash Jr.
Keywords: Auto Industry;
Citation: Cash, James I., Jr. "Studsel Automotive Co., Teaching Note." Harvard Business School Teaching Note 183-156, February 1983.
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Supplement
| HBS Case Collection
|
1982
American President Lines Ltd.: CMS-I Decision (B)
James I. Cash Jr. and Michael R. Vitale
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Background Note
| HBS Case Collection
|
1981
Overview of Data Communications Technology
James I. Cash Jr.
Keywords: Information Technology;
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Exercise
|
1981
Hypothetical Computer Exercise
James I. Cash Jr.
Keywords: Software;
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Case
| HBS Case Collection
|
1981
Air Products and Chemicals, Inc.: MIS Evaluation of End-User Systems
James I. Cash Jr.
Keywords: Chemical Industry;
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Background Note
| HBS Case Collection
|
1981
Introduction to Computing for Managers, Overview Note
James I. Cash Jr.
Keywords: Management Skills;
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Background Note
| HBS Case Collection
|
1981
Data Channels, Technical Note
James I. Cash Jr.
Keywords: Communication Technology;
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Case
| HBS Case Collection
|
1980
New England Farmers Cooperative, Inc. (A)
James I. Cash Jr.
Keywords: Cooperative Ownership;
Information Technology;
Performance Capacity;
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Background Note
| HBS Case Collection
|
1980
Overview of IBM Operating Systems
James I. Cash Jr.
Keywords: Software;
Computer Industry;
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Case
| HBS Case Collection
|
1980
Roger Williams Memorial Hospital
James I. Cash Jr.
Keywords: Health Industry;
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Case
| HBS Case Collection
|
1980
Pathfinder Engineering and Construction Co.
James I. Cash Jr.
Keywords: Construction Industry;
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Supplement
| HBS Case Collection
|
1980
Corning Glass Works: Information Systems Planning, Supplement
James I. Cash Jr.
Keywords: Information Technology;
Manufacturing Industry;
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Case
| HBS Case Collection
|
1980
(Revised from original version)
Dallas Tire Corp. (A)
James I. Cash Jr.
Keywords: Consumer Products Industry;
Texas;
Citation: Cash, James I., Jr. " Dallas Tire Corp. (A)." Harvard Business School Case 180-006, July 1980. (Revised from original July 1979 version.)
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Case
| HBS Case Collection
|
1980
Colonial Bakery Products Distribution Co.
James I. Cash Jr.
Keywords: Food and Beverage Industry;
Distribution Industry;
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Supplement
| HBS Case Collection
|
1979
Dallas Tire Corp. (B)
James I. Cash Jr.
Keywords: Manufacturing Industry;
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Supplement
| HBS Case Collection
|
1979
Dallas Tire Corp. (C)
James I. Cash Jr.
Keywords: Manufacturing Industry;
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