Roy Y.J. Chua
Assistant Professor of Business Administration
Roy Chua is an Assistant Professor in the Organizational Behavior unit at the Harvard Business School. He teaches the first-year Leadership and Organizational Behavior (LEAD) course in the MBA program.
Professor Chua's research draws on human psychology in an effort to understand important social processes in business organizations. In his primary stream of research, he studies how multicultural interactions in a globalized workplace influence creativity and innovation. Does multiculturalism at the workplace facilitate or inhibit creative performance? What are the key determinants and how can managers better harness a multicultural workforce for greater creative breakthroughs? Professor Chua also has a keen interest in understanding Chinese organizational behavior and management processes and more specifically social networking dynamics in China. He has published or has articles forthcoming in leading periodicals such as the Academy of Management Journal, Journal of International Business Studies, and Research in Organizational Behavior.
A native of Singapore, Professor Chua received a BSc with First Class Honors in Computer and Information Sciences from the National University of Singapore and a PhD in Management, focusing on Organizational Behavior, from Columbia Business School. Prior to his academic career, he was a Management Associate at PSA Corporation, working on strategic human resources issues such as talent development, recruitment, compensation, and training.
Collaborating across cultures
We propose that managers adept at thinking about their cultural assumptions (cultural metacognition) are more likely than others to develop affect-based trust in their relationships with people from different cultures, enabling creative collaboration. Study 1, a multi-rater assessment of managerial performance, found that managers higher in metacognitive cultural intelligence (CQ) were rated as more effective in intercultural creative collaboration by managers from other cultures. Study 2, a social network survey, found that managers lower in metacognitive CQ engaged in less sharing of new ideas in their intercultural ties but not intracultural ties. Study 3 required participants to work collaboratively with a non-acquaintance from another culture and found that higher metacognitive CQ engendered greater idea sharing and creative performance, so long as they were allowed a personal conversation prior to the task. The effects of metacognitive CQ in enhancing creative collaboration were mediated by affect-based trust in Studies 2 and 3.
Building Effective Business Relationships in China
China's ways of doing business are becoming more Westernized. But non-Chinese executives still must work hard at building trust in relationships with their Chinese business partners.