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    Doctoral Student

    Jillian Berry Jaeker

    Jillian Berry Jaeker is a doctoral candidate in the Technology and Operations Management unit with a focus on healthcare operations. Her work centers on resource utilization in hospitals and its effects on operational efficiency and quality of care.

    Prior to entering HBS, Jillian graduated from the Massachusetts Institute of Technology in 2008 with a Bachelor of Science in Management (concentration Finance). During that period she interned in a tissue engineering laboratory at Brigham and Women’s Hospital where she worked with adult stem cells to produce new bone tissue in vitro. She interned at the MIT Investment Management Company and was an editor for the MIT Tech.

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    Jillian Berry Jaeker is a doctoral candidate in the Technology and Operations Management unit with a focus on healthcare operations. Her work centers on resource utilization in hospitals and its effects on operational efficiency and quality of care.

    Prior to entering HBS, Jillian graduated from the Massachusetts Institute of Technology in 2008 with a Bachelor of Science in Management (concentration Finance). During that period she interned in a tissue engineering laboratory at Brigham and Women’s Hospital where she worked with adult stem cells to produce new bone tissue in vitro. She interned at the MIT Investment Management Company and was an editor for the MIT Tech.

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    1. Research Summary

      Research Overview

      by Jillian Berry Jaeker

      Jillian has an interest in understanding the effect of high worker autonomy and uncertainty on operational metrics. Her research attempts to empirically explore the relationship between efficiency, resource utilization, and quality in hospital settings.

      Currently Jillian is developing a model of the operational drivers of hospital profitability, as well as the role of hospital subunits on efficiency and profitability.  Using government sponsored financial and quality data from the state of California, she is examining the trade-offs, if any, between profitability and patient quality of care.In addition, Jillian is working on a project with a major academic medical institution examining the effect of a recent policy in one hospital unit on the hospital as a whole.  She is attempting to quantify the operational costs (e.g. increased bed utilization and waiting times), patient costs (e.g. patient outcome), and financial costs.

    Area of Study

    • Technology and Operations Management
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