Ryan W. Buell is an assistant professor of business administration in the Technology and Operations Management Unit at Harvard Business School. He teaches Managing Service Operations in the MBA elective curriculum and in Executive Education programs at the School. He is the faculty chair of the Achieving Breakthrough Service Executive Education program, and has also taught the Technology and Operations Management course in the MBA required curriculum.
Professor Buell’s research investigates the interactions between service businesses and their customers, and how operational choices affect customer behaviors and firm performance. He is affiliated with the Behavioral Insights Group at the Harvard Kennedy School’s Center for Public Leadership. His work has been published in Management Science, Manufacturing & Service Operations Management, Production and Operations Management, Quarterly Journal of Economics, and Harvard Business Review. It has also received media attention from outlets such as The New York Times, The Washington Post, The Boston Globe, The Huffington Post, The Financial Post, BNET.com, Wired,The Guardian, and Forbes.com.