Ryan Buell is an assistant professor of business administration in the Technology and Operations Management Unit. He teaches the Technology and Operations Management course in the MBA required curriculum.
In his research, Professor Buell investigates the interactions between service businesses and their customers, and how operational choices affect customer behaviors and firm performance. His work has been published in Management Science, Production and Operations Management, and Harvard Business Review. It has been covered by such media as the Financial Post, BNET.com, The Guardian, and Forbes.com.
Professor Buell earned a DBA in technology and operations management at Harvard Business School, where he received the Dean’s Award and the Wyss Doctoral Research Award. He also holds an MBA from HBS and a BBA from the Ross School of Business at the University of Michigan. Before he began his graduate work, Professor Buell co-founded and managed the Tour Now Network, an online virtual real estate tour service.