Ryan W. Buell is an assistant professor of business administration in the Technology and Operations Management Unit. He teaches the Technology and Operations Management course in the MBA required curriculum.
In his research, Professor Buell investigates the interactions between service businesses and their customers, and how operational choices affect customer behaviors and firm performance. His work has been published in Management Science, Production and Operations Management, Quarterly Jounal of Economics, and Harvard Business Review. It has been covered by such media as the Financial Post, BNET.com, Wired, The Guardian, and Forbes.com.