Ryan W. Buell

Assistant Professor of Business Administration

Ryan Buell is an assistant professor of business administration in the Technology and Operations Management Unit. He teaches the Technology and Operations Management course in the MBA required curriculum.

In his research, Professor Buell investigates the interactions between service businesses and their customers, and how operational choices affect customer behaviors and firm performance. His work has been published in Management Science, Production and Operations Management, Quarterly Jounal of Economics, and Harvard Business Review. It has been covered by such media as the Financial Post, BNET.com, Wired, The Guardian, and Forbes.com.

Ryan Buell is an assistant professor of business administration in the Technology and Operations Management Unit. He teaches the Technology and Operations Management course in the MBA required curriculum.

In his research, Professor Buell investigates the interactions between service businesses and their customers, and how operational choices affect customer behaviors and firm performance. His work has been published in Management Science, Production and Operations Management, and Harvard Business Review. It has been covered by such media as the Financial Post, BNET.com, WiredThe Guardian, and Forbes.com.

Professor Buell earned a DBA in Technology and Operations Management at Harvard Business School, where he received the Dean's Award and the Wyss Doctoral Research Award. He also received an MBA with high distinction in 2007 from Harvard Business School, where he was a George F. Baker Scholar, and a BBA with high distinction from the Ross School of Business at the University of Michigan, where he was elected to Phi Beta Kappa.

Prior to his graduate studies, Professor Buell co-founded and managed the Tour Now Network, an online virtual real estate tour service. He has also worked at McKinsey & Company and General Motors.

  1. Ryan W. Buell: Winner of the 2012 Doctoral Programs Dean's Award, honoring graduating students who have made extraordinary contributions to the overall success of the doctoral programs, and to the Harvard, HBS, and broader communities.

  2. Ryan W. Buell: Winner of the 2011 Wyss Award for Excellence in Doctoral Research, awarded to Harvard Business School doctoral students who have excelled at conducting outstanding academic research.

  3. Ryan W. Buell: Won the 2011 Stan Hardy Award for Outstanding Paper published in the field of Operations Management from the Decision Sciences Institute for his paper with Dennis Campbell and Frances X. Frei, “Are Self-Service Customers Satisfied or Stuck?” (Production and Operations Management, 2010).