Dr. Jill Avery is a Senior Lecturer in the General Management Unit at Harvard Business School. Her research focuses on brand management and customer relationship management issues. Prior to her academic career, Professor Avery spent nine years in CPG brand management, managing brands for The Gillette Company, Braun Inc., Samuel Adams, and AT&T, and spent three years on the agency side of the business, as an account executive managing consumer promotions for Pepsi, General Foods, Bristol-Myers, and Citibank. She remains close to practice by offering marketing consulting services to a range of brands and non-profit organizations, including the Museum of Fine Arts, Boston, where she serves as a Trustee and the chairman-elect of the Board of Overseers.
Her work has been published in the Journal of Consumer Research, Journal of Marketing, International Journal of Research in Marketing, Harvard Business Review, MIT Sloan Management Review, European Business Review, and Business Horizons. Her doctoral dissertation on online brand communities won the Harvard Business School Wyss award for excellence in doctoral research and the Marketing Science Institute’s best paper award for work published in the International Journal of Research in Marketing. Her branding insights have been cited in Advertising Age, The Economist, The New York Times, The Financial Times, Forbes and Bloomberg/Business Week.
She currently teaches Field Immersion Experiences for Leadership Development (FIELD), a new, experiential field-based required course in the first year of the MBA Program. She also teaches Branding + Different, an elective course in the second year of the MBA program. In the past, she has taught marketing management, brand management, integrated marketing communications, and consumer behavior in the MBA and undergraduate programs at Simmons College, Boston University, and Northeastern University. She received the Simmons School of Management’s award for teaching excellence for her MBA teaching. She was awarded a Certificate of Distinction in Teaching at Harvard University for her undergraduate teaching. Her executive education teaching has included sessions in the “Taking Marketing Digital” program at Harvard Business School and in the "Strategic Marketing" and the "Digital Strategies" programs for arts and cultural organization leaders at National Arts Strategies.
She has written a series of teaching cases on branding and social media. Her case writing includes cases on J.C. Penney, Porsche, Pepsi, EMC, Eileen Fisher, HubSpot, and Better World Books. She has also published a series of "Go to Market" quantitative analysis tools that are available from Harvard Business Review.
She holds a DBA (marketing) from Harvard Business School, a MBA (marketing and finance) from the Wharton School, and a BA (English and art history) from the University of Pennsylvania. Prior to joining the HBS faculty, she was an assistant professor of marketing at the Simmons School of Management from 2007-2013, where she was awarded tenure and promotion to associate professor.