Dennis Campbell

Dwight P. Robinson, Jr. Professor of Business Administration
Unit Head, Accounting and Management

Dennis W. Campbell joined the faculty of the Harvard Business School in 2003. He is currently the Dwight P. Robinson Jr. Professor of Business Administration. In addition to his academic position, he also serves as the Head of the Accounting & Management unit at HBS. During his time on the faculty, he has taught in and chaired a variety of courses in the school’s MBA, doctoral, and executive education programs in Boston, Asia and the Middle East.

Professor Campbell's research and teaching activities focus broadly on the intersection between strategy, organizational culture, and management control systems. His current research examines how leaders can design and scale high performance cultures through deliberate choices in organizational structure and management systems – particularly in the context of enabling decision-making that is more responsive to local markets and customers. He has studied these issues extensively in both domestic and international contexts and has published numerous case studies across a variety of industries including retail, hospitality, financial services, and consumer-goods manufacturing. His research has been published in leading academic journals including Journal of Accounting Research, The Accounting ReviewManufacturing & Service Operations Management, Management Science, and the Journal of Service Research.   

Professor Campbell received his doctorate from Harvard Business School and his bachelors degrees in mathematics and economics from the University of Redlands (Redlands, CA). Prior to beginning his doctoral studies, he worked at the Board of Governors of the Federal Reserve in Washington, D.C. on research and policy related to the structure, conduct, and performance of U.S. banking institutions and markets. He is currently serving on the board of the Harvard University Employees Credit Union and is a research fellow at the Filene Research Institute. He enjoys living in Sudbury, MA with his wife, son, and daughter.  

  1. Organizational Culture by Design

    by Dennis Campbell

    In this line of research, I examine how leaders can design, improve, and scale high performance cultures through deliberate choices in organizational structure and management control systems – particularly in the context of enabling decision-making that is more responsive to local markets and customers. My cases and field-based research articles in this area seek to identify the consequences of innovative management control practices in highly-decentralized "strong culture" organizations. In this work, I have conducted a variety of field based empirical studies on the decision-making, learning, and performance consequences of systems related to employee selection, monitoring, nonfinancial performance measurement, incentives, and information sharing.

    Keywords: Decentralization; Empowerment; Management Control Systems; performance measurement; organizational culture; strategy; leadership; Organizational Structure; Organizational Culture; Measurement and Metrics; Retail Industry; Service Industry; Manufacturing Industry; United States; China; Europe;

  2. Designing and Managing Service Organizations

    by Dennis Campbell

    In this line of research, I explore the design of organizational structures and management control systems which enable organizations to differentiate and compete effectively on service. My research in this area also seeks to understand how to measure and manage the influence of customers on quality, cost, and profitability in service operations. 

    Keywords: service management; customer focus; customer profitability analysis; customer satisfaction; Service Operations; Measurement and Metrics; Organizational Design; Competition; Service Industry; Retail Industry; Manufacturing Industry; United States; China; Europe; Africa;