Dennis Campbell

Dwight P. Robinson, Jr. Professor of Business Administration

Dennis W. Campbell is a Professor in the Accounting & Management Unit at Harvard Business School. He is currently the course head for the HBS required MBA course Financial Reporting and Control. He also teaches the elective MBA course Managing Service Operations as well as in the HBS doctoral program and several executive education programs including Driving Corporate Performance (U.S. and China), Achieving Breakthrough Service, and Consumer Financial Services.

Professor Campbell's research, teaching, and case writing focus on the design of performance measurement and management control systems, with a particular focus on identifying design choices that enable more effective interactions between organizations and their customers. He has studied these issues extensively in both the U.S. and international services sectors and has published numerous case studies across a variety of related industries including retail, hospitality, and financial services. His research has been published in leading academic journals including Journal of Accounting Research, The Accounting ReviewManufacturing & Service Operations Management, and Management Science.   

Professor Campbell received his doctorate from Harvard Business School and his bachelors degrees in mathematics and economics from the University of Redlands (Redlands, CA). Prior to beginning his doctoral studies, he worked at the Board of Governors of the Federal Reserve in Washington, D.C. on research and policy related to the structure, conduct, and performance of U.S. banking institutions and markets. He is currently serving on the board of the Harvard University Employees Credit Union and is a research fellow at the Filene Research Institute. He enjoys living in Sudbury, MA with his wife, son, daughter, and two dogs.  

  1. Won the 2011 Stan Hardy Award for Outstanding Paper published in the field of Operations Management from the Decision Sciences Institute for his paper with Ryan W. Buell and Frances X. Frei, “Are Self-Service Customers Satisfied or Stuck?” (Production and Operations Management, 2010).

  2. Awarded the Harvard Business School Mel Tukman Dean Fellowship to new HBS Faculty in 2003.

  3. Won the 2011 Charles M. Williams Award for Teaching Excellence.

  4. Received the 2002 George S. Dively Award for Outstanding Dissertation Research from Harvard Business School.

  5. Awarded the Marvin Bower Fellowship in 2009 by Harvard Business School in honor of Marvin Bower (MBA '30) to support research by outstanding scholars.

  6. Won the Award for Excellence in Mentoring Doctoral Students from Harvard Business School in 2011.