Anita L. Tucker
Associate Professor of Business Administration
Dr. Anita L. Tucker is an Associate Professor at the Harvard Business School. She uses operations management and organizational learning theory to understand how to increase integration among the different departments that comprise an organization’s internal supply chain. She has found that a lack of integration can create small-scale operational problems that individually can be worked around, but collectively waste up to 10% of an employees’ time and compromise quality. She uses a variety of methods to study this phenomenon, including ethnographic observations, surveys, and field and laboratory experiments. Dr. Tucker has received numerous awards including a 2013 “Wyss Mentoring Award” for excellence in mentoring doctoral students, 2006 Sloan Industry Studies Fellowship, 2004 AcademyHealth Dissertation award, the 2004 Accenture Award for her article with Amy C. Edmondson in California Management Review, and three best paper awards from Academy of Management conferences. Professor Tucker has a BSc. in Industrial Engineering from University of Massachusetts, Amherst, a master’s degree in Industrial Engineering and Operations Research from Purdue University, and a doctorate in business administration from Harvard University.
Problems and Challenges;
Food and Beverage Industry;
Front-Line Organizational Learning
Dr. Tucker uses operations management and organizational learning theory to understand and improve front-line work processes. Specifically, she examines the conditions under which the problem solving routines of front-line workers are likely to result in positive organizational learning and change. Her research focuses on healthcare organizations and issues related to patient safety, efficiency, patient experience, and implementing best practices. She is currently working with healthcare organizations, such as Kaiser Permanente and Duke University Hospital to study the impact of hospitals' internal supply chains on patient outcomes and staff efficiency. She is also conducting a series of laboratory experiments on medication administration to understand the conditions under which nurses will speak up to improve their work systems. Her research is partially funded by a grant from the Gordon and Betty Moore Foundation. Dr. Tucker has received numerous awards for her research including a 2006 Sloan Industry Studies Fellowship, 2004 AcademyHealth Dissertation award, the 2004 Accenture Award for her article with Amy C. Edmondson in California Management Review, and three best paper awards from Academy of Management conferences.