Anita L. Tucker
Associate Professor of Business Administration, Marvin Bower Fellow
Dr. Anita L. Tucker is an Associate Professor of Business Administration in Technology and Operations Management and Marvin Bower Fellow at the Harvard Business School. Professor Tucker received her master's degree in Industrial Engineering and Operations Research from Purdue University and her doctorate from Harvard University. She worked for General Mills and General Dynamics as an engineer before obtaining her doctorate. She was an Assistant Professor at Wharton for four years before joining the faculty of the Harvard Business School.
Problems and Challenges;
Food and Beverage Industry;
Front-Line Organizational Learning
Dr. Tucker uses operations management and organizational learning theory to understand and improve front-line work processes. Specifically, she examines the conditions under which the problem solving routines of front-line workers are likely to result in positive organizational learning and change. Her research focuses on healthcare organizations and issues related to patient safety, efficiency, patient experience, and implementing best practices. She is currently working with healthcare organizations, such as Kaiser Permanente and Duke University Hospital to study the impact of hospitals' internal supply chains on patient outcomes and staff efficiency. She is also conducting a series of laboratory experiments on medication administration to understand the conditions under which nurses will speak up to improve their work systems. Her research is partially funded by a grant from the Gordon and Betty Moore Foundation. Dr. Tucker has received numerous awards for her research including a 2006 Sloan Industry Studies Fellowship, 2004 AcademyHealth Dissertation award, the 2004 Accenture Award for her article with Amy C. Edmondson in California Management Review, and three best paper awards from Academy of Management conferences.