Anita L. Tucker

Associate Professor of Business Administration

Dr. Anita L. Tucker is an Associate Professor at the Harvard Business School.  She uses operations management and organizational learning theory to understand how to increase integration among the different departments that comprise an organization’s internal supply chain.  She has found that a lack of integration can create small-scale operational problems that individually can be worked around, but collectively waste up to 10% of an employees’ time and compromise quality. She uses a variety of methods to study this phenomenon, including ethnographic observations, surveys, and field and laboratory experiments. Dr. Tucker has received numerous awards including a 2013 “Wyss Mentoring Award” for excellence in mentoring doctoral students, 2006 Sloan Industry Studies Fellowship, 2004 AcademyHealth Dissertation award, the 2004 Accenture Award for her article with Amy C. Edmondson in California Management Review, and three best paper awards from Academy of Management conferences. Professor Tucker has a BSc. in Industrial Engineering from University of Massachusetts, Amherst, a master’s degree in Industrial Engineering and Operations Research from Purdue University, and a doctorate in business administration from Harvard University.

  1. Anita L. Tucker: "Designed for Workarounds: A Qualitative Study of Hospitals' Internal Supply Chains" (with C. Folck, W.S. Heisler, and L. Janisse) was selected for publication in the 2012 Academy of Management Best Paper Proceedings.

  2. Anita L. Tucker: Finalist for the 2011 Best Industry Studies Paper Award from the Industry Studies Association and INFORMS for "Deliberate Learning to Improve Performance in Dynamic Service Settings: Evidence from Hospital Intensive Care Units" with Ingrid Nembhard (Organization Science, 2011).

  3. Anita L. Tucker: Winner of the 2008 Most Outstanding Abstract at the AcademyHealth Annual Research Meeting.

  4. Anita L. Tucker: Awarded a 2006 Sloan Industry Studies Fellowship.

  5. Anita L. Tucker: Named a 2006 Outstanding Reviewer by the Health Care Management Division of the Academy of Management.

  6. Anita L. Tucker: Winner of the 2004 Accenture Award for "Why Hospitals Don't Learn from Failures: Organizational and Psychological Dynamics That Inhibit System Change" (with Amy Edmondson, California Management Review, winter 2003).

  7. Anita L. Tucker: Winner of the 2004 AcademyHealth Outstanding Dissertation Award for "Organizational Learning from Operational Failures" (Harvard University, 2003).

  8. Anita L. Tucker: Winner of the 2003 George S. Dively award for dissertation research for "Organizational Learning from Operational Failures" (Harvard University, 2003).

  9. Anita L. Tucker: Winner of the 2002 Best Student Paper from the Operations Management Division of the Academy of Management.