Olivia S Jung

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Doctoral Student

Olivia is currently pursuing a PhD in Health Policy and Management at Harvard Business School and the Harvard Graduate School of Arts and Sciences.  Her primary research interests lie at the intersection of organizational behavior and operations management.  More specifically, she is interested in issues surrounding organizational learning, innovation, and process improvement in the health care delivery setting.


Working Papers

  1. Motivating Effort in Contributing to Public Goods Inside Organizations: Field Experimental Evidence

    Andrea Blasco, Olivia S. Jung, Karim R. Lakhani and Michael E. Menietti

    We investigate the factors driving workers’ decisions to generate public goods inside an organization through a randomized solicitation of workplace improvement proposals in a medical center with 1,200 employees. We find that pecuniary incentives, such as winning a prize, generate a threefold increase in participation compared to non-pecuniary incentives alone, such as prestige or recognition. Participation is also increased by a solicitation appealing to improving the workplace. However, emphasizing the patient mission of the organization led to countervailing effects on participation. Overall, these results are consistent with workers having multiple underlying motivations to contribute to public goods inside the organization consisting of a combination of pecuniary and altruistic incentives associated with the mission of the organization.

    Keywords: Motivation and Incentives; Service Operations; Performance Productivity; Health Industry;


    Blasco, Andrea, Olivia S. Jung, Karim R. Lakhani, and Michael E. Menietti. "Motivating Effort in Contributing to Public Goods Inside Organizations: Field Experimental Evidence." NBER Working Paper Series, No. 22189, April 2016. View Details