Henry Christian Eyring

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Doctoral Student

Henry Eyring is a doctoral student in Accounting and Management at Harvard Business School. He studies the use of performance measurement, feedback, and disclosure to elicit improvement. His dissertation focuses on the effects of disclosing physicians' patient satisfaction ratings and comments. The analysis draws on proprietary data from multiple academic hospitals to test for effects on patient choice of doctors, as well as on rating and quality improvement. This extends research on disclosure to the growing realm of consumer evaluation disclosure, and informs the use of disclosure in establishing market forces in health care. He has also conducted field experiments of the application of behavioral economics to performance feedback design in online education. Those experiments extend limited empirical evidence of the effects of performance dashboards, and how their effects depend on design elements. His educational background is in math and economics, and his work experience in private equity and management consulting.

Featured Work


Journal Articles

  1. Unexploited Efficiencies in Higher Education

    Henry C. Eyring

    In "Unexploited Efficiencies in Higher Education," Henry C. Eyring argues that one way that the U.S. can compete globally in college attainment is to decrease cost-per-graduate. He explains how many stakeholders in higher education stand to benefit from unexploited cost-efficiencies. Eyring cites strategies implemented by Brigham Young University-Idaho as examples of ways that institutions of higher education can become more cost-efficient in producing graduates. Administrators at Brigham Young University-Idaho utilize a model called the "Graduate Fishbone" that quantifies the effect of alterations to policy, retention, and instructional delivery at Brigham Young University-Idaho on cost, students served, and annual graduates produced. That model allows analysis of the efficacy of cost-efficiency promoting strategies, and the model outline is available electronically from the author upon request. An extended version of this paper with additional charts and explanation is also available electronically from the author upon request.

    Keywords: education; performance measurement; innovation; control systems; Education; Performance Evaluation; Innovation and Invention; Education Industry; United States;


    Eyring, Henry C. "Unexploited Efficiencies in Higher Education." Art. 1. Contemporary Issues in Education Research 4, no. 7 (July 2011): 1–18. (Best Paper Award, March 2011 Clute Institute International Economic Conference.) View Details
  2. Let Disruption Fix Education

    Henry Eyring and Renee Hopkins Callahan

    Eyring and Hopkins Callahan apply Clayton Christensen's theory of Disruptive Innovation to Higher Education. The Spellings' Commission's 2006 report cited rising costs, lack of access, and a rift between output and the average stakeholder's needs in U.S. Higher Education. The authors recognize those as characteristics of industries ripe for disruptive innovation. Institutions of Higher Education can be disruptive by addressing the "jobs-to-be-done" of Higher Education stakeholders in a low-cost manner with the aid of new learning technology. The authors offer examples of innovative institutions of Higher Education, and explain how policy makers could act to give such institutions a better chance to lower cost and increase productivity in Higher Education.

    Keywords: disruptive innovation; higher education; education; Disruptive Innovation; Higher Education; Education Industry;


    Eyring, Henry, and Renee Hopkins Callahan. "Let Disruption Fix Education." Art. 1. Strategy & Innovation 6, no. 6 (September 2008): 1–6. (Feature Article.) View Details

Working Papers

  1. Disclosing Physician Ratings: Performance Effects and the Difficulty of Altering Ratings Consensus

    Henry Eyring

    In 2012, a health care system adopted a policy of publicly disclosing patient ratings of some of its physicians. This study investigates the effects of this policy. I find evidence that the disclosure leads to: 1) improvement as measured by the ratings and by objective measures of quality, and 2) a bias in a physician's ratings toward his or her published consensus rating. This study provides the first evidence of either result in the context of consumer-rating disclosure. To understand the moderating effects of public attention, I use variation in web traffic to a physician’s disclosed ratings. I find evidence consistent with public attention impeding rating improvement by reinforcing bias toward the published consensus. On average, the disclosure yields an improvement in physician ratings by 17 percentile points in a national distribution of physician ratings, and biases ratings toward the physician’s published consensus by 24 percentile points in that distribution. This study demonstrates that consumer-rating disclosure is a means of performance management, and that resulting bias is a reason to interpret subsequent trends in ratings as understated signals of trends in service.

    Keywords: "Ratings," "Disclosure," "Real Effects," "Behavioral Economics," "Health Care";

    Research Summary

  1. Overview

    by Henry Christian Eyring

    The Information Age has introduced well-received opportunities to track performance. Fitbits and Fuelbands allow individuals to track their own performance; companies like Uber and leading hospitals help you choose a driver or a doctor based on how others rated them; and organizations are voluntarily or by mandate publicizing measures as with college tuition hikes and non-profit outcome measures.

    This wave of information makes research on performance measurement, communication, and disclosure increasingly relevant. At the company and market levels, it allows understanding effects of disclosure on elements other than investment, such as operations, costs, and revenues. At the individual level, it allows understanding performance feedback and individuals' responses.

    Regarding disclosure, hospital systems including Stanford Medicine, Wake Forest Baptist Health, and Cleveland Clinic have posted patient ratings of doctors online. The University of Utah Health Care was the first academic hospital system to do so in 2012. My dissertation focuses on the resulting service, patient choice, and health outcome effects. Doing so advances research on disclosure by looking beyond its use in capital markets and effects on investment, and toward its effect on employees and consumers. It also contributes to the national health care debate, especially as relating to the financial and health outcome effects of emphasizing certain measures.

    Regarding performance feedback, theory from behavioral economics predicts how individuals will process and respond to information differently depending on its content and display design. I have tested performance feedback content and display design in field experiments with one of the leading open online learning platforms. This research advances understanding of performance dashboards, a common management tool, and provides a proving ground for theory from behavioral economics.

    Keywords: management accounting; disclosure; performance measurement; incentives; control; education; Education Industry; Health Industry; Transportation Industry; Energy Industry; Auto Industry; United States; Japan; India;

      Area of Study

      • Accounting and Management