Henry Eyring is a doctoral student in Accounting and Management at Harvard Business School. He studies the use of performance measurement, feedback, and disclosure to ellicit improvement. His dissertation focuses on the effects of disclosing doctor ratings and reviews. That analysis of 4.8 million visits tests for effects on ratings performance, process efficiency, health outcomes, costs, web-traffic, patient visits, and revenue. Doing so extends research on disclosure by looking at economic effects other than investment within capital markets. He has also conducted field experiments of the application of behavioral economics to performance feedback design in online education. Those experiments extend limited empirical evidence of the effectiveness of performance dashboards and how this depends on design elements. His educational background is in math and economics, with work experience in private equity and management consulting.
Unexploited Efficiencies in Higher Education
Henry C. Eyring explains executives at BYU-Idaho use a performance management model he built to increase efficiency at BYU-Idaho, identified as one of the most innovative undergraduate institutions in McKinsey & Co.'s 2010 Winning By Degrees. He shows how sensitivity and scenario analysis based on the model can guide efficiency enhancements at many universities, helping to lower cost and increase college attainment in the U.S.
Unexploited Efficiencies in Higher Education
In "Unexploited Efficiencies in Higher Education," Henry C. Eyring argues that one way that the U.S. can compete globally in college attainment is to decrease cost-per-graduate. He explains how many stakeholders in higher education stand to benefit from unexploited cost-efficiencies. Eyring cites strategies implemented by Brigham Young University-Idaho as examples of ways that institutions of higher education can become more cost-efficient in producing graduates. Administrators at Brigham Young University-Idaho utilize a model called the "Graduate Fishbone" that quantifies the effect of alterations to policy, retention, and instructional delivery at Brigham Young University-Idaho on cost, students served, and annual graduates produced. That model allows analysis of the efficacy of cost-efficiency promoting strategies, and the model outline is available electronically from the author upon request. An extended version of this paper with additional charts and explanation is also available electronically from the author upon request.
Let Disruption Fix Education
Eyring and Hopkins Callahan apply Clayton Christensen's theory of Disruptive Innovation to Higher Education. The Spellings' Commission's 2006 report cited rising costs, lack of access, and a rift between output and the average stakeholder's needs in U.S. Higher Education. The authors recognize those as characteristics of industries ripe for disruptive innovation. Institutions of Higher Education can be disruptive by addressing the "jobs-to-be-done" of Higher Education stakeholders in a low-cost manner with the aid of new learning technology. The authors offer examples of innovative institutions of Higher Education, and explain how policy makers could act to give such institutions a better chance to lower cost and increase productivity in Higher Education.
Keywords: disruptive innovation;
The Information Age has introduced well-recieved opportunities to track performance. Fitbits and Fuelbands allow individuals to track their own performance; companies like Uber and leading hospitals help you choose a driver or a doctor based on how others rated them; and organizations are voluntarily or by mandate publicizing measures as with college tuition hikes and non-profit outcome measures.
This wave of information makes research on performance measurement, communication, and disclosure increasingly relevant. At the company and market levels, it allows understanding effects of disclosure on elements other than investment, such as operations, costs, and revenues. At the individual level, it allows understanding performance feedback and individuals' responses.
Regarding disclosure, in 2012 the University of Utah Health Care was the first academic hospital system to publicly disclose its internally sourced patient satisfaction reviews for each doctor. Stanford, Wakeforest, and Cleveland Clinic have followed that move. My dissertation focuses on the resulting service, patient choice, and health outcome effects. Doing so advances research on disclosure by looking beyond its use in capital markets and effects on investment, and toward its effect on employees and consumers. It also contributes to the national health care debate, especially as relating to the financial and health outcome effects of emphasizing certain measures.
Regarding performance feedback, theory from behavioral economics predicts how individuals will process and respond to information differently depending on its content and display design. I have tested performance feedback content and display design in field experiments with one of the leading open online learning platforms. This research advances understanding of performance dashboards, a common management tool, and provides a proving ground for theory from behavoral economics.
Keywords: management accounting;