SANDRA J. SUCHER is Professor of Management Practice, Joseph L. Rice, III Faculty Fellow at Harvard Business School. Sucher joined the faculty of Harvard Business School after 25 years in industry and nonprofit management and is a member of the General Management Unit. Sucher’s executive experiences have shaped her interests, teaching, and research. She is currently writing a book about managing the future of work, based on eight years of research on global companies' best practices in managing the workforce challenges of the future. Research sites include headquarter offices and subsidiaries of Honeywell and Lincoln Electric (U.S.) Michelin (France), Royal Dutch Shell (The Netherlands), Nokia (Finland), Recruit Holdings (Japan) and Suzhou Good-Ark Electronics (China). Sucher's prior research has centered on the ethically ‘gray’ areas of business, moral leadership, and managing differences. For ten years, she taught (and for five years, led) the required MBA course, “Leadership and Corporate Accountability.” For fifteen years she has taught "The Moral Leader" – an elective in the MBA curriculum that examines leadership and moral decision making through literature and historical accounts. Sucher is the author of two books: The Moral Leader: Challenges, Insights and Tools, (Routledge 2008) and Teaching The Moral Leader: A Literature-based Leadership Course, A Guide For Instructors (Routledge 2007).
From 1986 until 1998, Sucher worked at Fidelity Investments. As Vice President of Corporate Quality, she focused the firm's division-level quality groups on customer loyalty research. As Vice President of Retail Service Quality, she set service strategy for the retail business and improved service and operations processes, including the processes of opening new accounts, solving customer problems, and transferring assets among financial firms. Prior to Fidelity, Sucher spent 10 years in fashion retailing at Filene's, a Boston-based department store chain. She wrote the proposal, approved by Federated Department Stores, to expand Filene's Basement from a single store to a national chain. In her last assignment, as Vice President of Customer Service, she improved customer service for Filene's then 14-unit regional business. Sucher has served on two corporate boards and as Chair of the Better Business Bureau of Boston. Sucher received her MBA from Harvard Business School with first- and second-year honors; she also earned a Masters of Arts in Teaching from the Harvard Graduate School of Education and a BA from the University of Michigan, High Distinction, Phi Beta Kappa.