Roy D. Shapiro is the Philip Caldwell Professor of Business Administration at the Harvard University Graduate School of Business Administration. He is currently the faculty co-chair of the School's Technology and Operations Management Unit and chairs the MBA Required Course of the same name. He has taught elective courses in supply chain management and operations strategy as well as in Harvard University's Economics Department. He has also served as the School's Senior Associate Dean for Faculty Planning. He graduated from M.I.T. with an S.B. in Mathematics, an M.S. in Operations Research, and an E.E. in Electrical Engineering. After some time designing computer models for radar tracking with Lincoln Laboratory in Lexington, Mass., he spent several years as an associate with Control Analysis Corp., a small Palo Alto, California-based consulting firm while obtaining a Ph.D. in Operations Research from Stanford University. Professor Shapiro researches innovative systems and management approaches that integrate and coordinate material and information flows through the supply chain, so as to reduce or eliminate redundant activities. His work addresses coordinating mechanisms (e.g., continuous product replenishment, CPFR) that tie different supply chain entities together; how the attendant relationships are defined, forged, and managed; and information flows among relationship partners and how they are effectively generated, shared, and communicated. Professor Shapiro has designed and/or taught executive programs for companies including Arthur Andersen, Ciba-Geigy, General Electric, IBM, Johnson & Johnson, Sara Lee, Schneider Electric, and Unilever. He has served as a consultant in both the public and private sectors: for Boston's Children's Hospital, the states of New York and California, and the Steel Service Center Institute; and for firms including Barilla, Eastman Kodak, Italtel, Johnson & Johnson, Frito-Lay, Perkin Elmer, and others. In addition to his activities in the U.S., Professor Shapiro has designed and taught executive programs and consulted in the U.K., Finland, France, Italy, Egypt, South Africa, Australia, Brazil, China and Japan.
Publications
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Book
| 2000
From Logistics to Supply Chain Management
Claudio Ferrozzi and R. D. Shapiro
Keywords: Supply Chain Management;
Citation: Ferrozzi, Claudio, and R. D. Shapiro. From Logistics to Supply Chain Management. Turin: Istituto editoriale internazionale (ISEDI), 2000, Italian ed.
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Book
| 1993
Logistics and Strategy
C. Ferrozi, J. H. Hammond and R. D. Shapiro
Keywords: Logistics;
Strategy;
Citation: Ferrozi, C., J. H. Hammond, and R. D. Shapiro. Logistics and Strategy. Turin: Istituto editoriale internazionale (ISEDI), 1993, Italian ed.
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Book
| 1993
Integrating Service Strategy in the Manufacturing Company
H. Mathe and R. D. Shapiro
Keywords: Business Strategy;
Service Operations;
Manufacturing Industry;
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Preface
| JIT II: Revolution in Buying & Selling
| 1994
Preface
Roy D. Shapiro and Bruce Isaacson
Citation: Shapiro, Roy D., and Bruce Isaacson. "Preface." Preface to JIT II: Revolution in Buying & Selling, edited by Roy D. Shapiro, and Bruce Isaacson. Newton, MA: Cahners Publishing Company, 1994.
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Chapter
| The Logistics Handbook
| 1994
Focused Human Resources Management: Key to Logistics Effectiveness
R. D. Shapiro and J. Byrnes
Keywords: Employee Relationship Management;
Logistics;
Performance Effectiveness;
Citation: Shapiro, R. D., and J. Byrnes. "Focused Human Resources Management: Key to Logistics Effectiveness." In The Logistics Handbook, edited by J.F. Robeson, and W. C. Copacino. New York: Free Press, 1994.
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Supplement
| HBS Case Collection
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2012
Delwarca Software Remote Support Unit, Spreadsheet for Instructors (Brief Case)
Roy D. Shapiro and Paul E. Morrison
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Supplement
| HBS Case Collection
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2012
Delwarca Software Remote Support Unit, Spreadsheet for Students (Brief Case)
Roy D. Shapiro and Paul E. Morrison
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Teaching Note
| HBS Case Collection
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2012
Delwarca Software Remote Support Unit (Brief Case)
Roy D. Shapiro and Paul E. Morrison
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Case
| HBS Case Collection
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2012
Delwarca Software Remote Support Unit
Roy D. Shapiro and Paul E. Morrison
Delwarca Software provides business software to large corporate clients around the world. The firm serves customers who prefer to assemble corporate solutions using a combination of software programs from various suppliers rather than implementing a single enterprise resource planning system. Consequently, Delwarca must provide telephone support services for complex software-hardware interaction and performance problems in addition to the typical software support issues around software installation and upgrades, malware attacks, and processing failures. The manager of the remote support unit implemented a new triage program for customer calls hoping to reduce customer wait time, improve customer satisfaction, and reduce costs. After one year, customer dissatisfaction is at an all-time high and he must perform a quantitative analysis of the current process, considering wait times for customers as well as cost per call, before making a final recommendation. This case can be used in a first-year MBA course in Service Management or Operations Management or a course in industrial engineering. It can also be used to introduce simple queuing theory.
Keywords: Service Operations;
Service Delivery;
Mathematical Methods;
Software;
Problems and Challenges;
Customer Satisfaction;
Information Technology Industry;
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Supplement
| HBS Case Collection
|
2012
Bayonne Packaging, Inc., Spreadsheet Supplement (Brief Case)
Roy D. Shapiro and Paul E. Morrison
Keywords: management;
process analysis;
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Supplement
| HBS Case Collection
|
2012
Bayonne Packaging, Inc., Faculty Spreadsheet (Brief Case)
Roy D. Shapiro and Paul E. Morrison
Keywords: management;
process analysis;
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Teaching Note
| HBS Case Collection
|
2012
Bayonne Packaging, Inc. (Brief Case)
Roy D. Shapiro and Paul E. Morrison
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Case
| HBS Case Collection
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2012
Bayonne Packaging, Inc.
Roy D. Shapiro and Paul E. Morrison
A printer and paper converter produces customized packaging used by industrial customers to deliver promotional materials, software, luxury beverages, and gift food and candy. The company specializes in creating innovative packaging solutions for its customers and providing full service from design through final delivery. Even though revenue has tripled, performance has been declining and the firm posted its first loss in over 10 years. The new VP of Operations has been hired to address operational problems resulting in cost overruns, quality problems, and late deliveries. He tours key departments including quality control and sales and visits the various work centers in the plant as he investigates the challenges in the current production process. This case can be used in a first-year MBA-level course in Operations Management. Students are asked to create a process flow diagram and perform break-even, capacity, utilization, and yield analyses before making their final recommendations for improving the firm’s performance.
Keywords: production controls;
manufacturing;
capacity analysis;
quality control;
performance management;
process analysis;
Quality;
Production;
Performance Productivity;
Performance Capacity;
Business Processes;
Manufacturing Industry;
Citation: Shapiro, Roy D., and Paul E. Morrison. " Bayonne Packaging, Inc." Harvard Business School Brief Case 124-420, April 2012.
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Supplement
| HBS Case Collection
|
2011
(Revised from original 1993 version)
ExtendSim® Simulation Exercises in Process Analysis, User's Guide
Roy D. Shapiro and Ann E. Gray
Designed to be used with ExtendSim Simulation Exercises in Process Analysis (A) and (B). Unadvertised per Case Records.
Keywords: Management Practices and Processes;
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Supplement
| HBS Case Collection
|
2011
(Revised from original 1994 version)
ExtendSim® Simulation Exercises in Process Analysis (A2)
Roy D. Shapiro
Solutions and detailed discussion of exercises from the (A) case. Unadvertised per Case Records.
Keywords: Management Practices and Processes;
Management Analysis, Tools, and Techniques;
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Supplement
| HBS Case Collection
|
2011
(Revised from original 1994 version)
ExtendSim® Simulation Exercises in Process Analysis (B2))
Roy D. Shapiro
Solutions and detailed discussion of exercises from the (B) case. Unadvertised per Case Records.
Keywords: Management Practices and Processes;
Management Analysis, Tools, and Techniques;
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Exercise
|
2011
(Revised from original version)
ExtendSim® Simulation Exercises in Process Analysis (A)
Roy D. Shapiro
First set of exercises meant to be used with ExtendSim, a simulation system created by Imagine That, Inc. of San Jose, California. These exercises allow students to investigate the impact of variable processing times on the performance of simple in-line processes. Unadvertised per Case Records. Includes color exhibits.
Keywords: Operations;
Business Processes;
Performance;
Mathematical Methods;
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Exercise
|
2011
(Revised from original 1993 version)
ExtendSim® Simulation Exercises in Process Analysis (B)
Roy D. Shapiro
Second set of exercises meant to be used with ExtendSim, a simulation package created by Imagine That, Inc. of San Jose, California, that allows students to investigate the impact of adding buffers to simple in-line processes with uncertain processing times.
Keywords: Measurement and Metrics;
Operations;
Production;
Mathematical Methods;
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Case
| HBS Case Collection
|
2011
(Revised from original 1988 version)
National Cranberry Cooperative, 1996
Roy D. Shapiro
Describes the continuous flow process used to process cranberries into juice and/or sauce. Requires student to analyze process flows to determine where the bottlenecks are and to decide how, and whether, to expand capacity. Original version written by J.G. Miller and R.P. Olson.
Keywords: Logistics;
Performance Capacity;
Performance Improvement;
Supply Chain;
Mathematical Methods;
Cost vs Benefits;
Production;
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Supplement
| HBS Case Collection
|
2010
Toyota Motor Corporation: 1990-2010
Roy D. Shapiro and Stephanie van Sice
This case follows Toyota's remarkable growth and geographic expansion from 1990 to 2010 and, in the recalls of 2009 and 2010, poses questions about the impact of that growth. Issues of increasing technological complexity also play a part.
Keywords: Growth and Development;
Problems and Challenges;
Expansion;
Complexity;
Technology;
Auto Industry;
Citation: Shapiro, Roy D., and Stephanie van Sice. "Toyota Motor Corporation: 1990-2010." Harvard Business School Supplement 611-035, October 2010.
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Case
| HBS Case Collection
|
2010
(Revised from original 2010 version)
IFP, Indonesia
Roy D. Shapiro
IFP, Ltd. is a Europe-based multinational mining and minerals company contemplating an investment to produce forest products in Indonesia. The primary case decisions are 1) how to assess political and operating risk, 2) how to integrate economic and political risk analysis in order to select among the alternative spatial and operating configurations, and 3) how to manage operations in order to minimize risk. This case is an effective vehicle for discussing the complex issues involved in operating in the difficult, uncertain political environment of a developing country.
Keywords: Developing Countries and Economies;
Investment;
Geographic Location;
Risk Management;
Supply Chain Management;
Business and Government Relations;
Forest Products Industry;
Indonesia;
Citation: Shapiro, Roy D. " IFP, Indonesia." Harvard Business School Case 610-052, February 2010. (Revised from original January 2010 version.)
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Case
| HBS Case Collection
|
2010
DR Corporation
Roy D. Shapiro
DR Corporation is a manufacturer of major appliances. The traffic manager is facing a decision of selecting a carrier for the inbound movement of motors. The primary case decisions are 1) what factors are critical to the decision; 2) how to calculate the tradeoffs among transportation costs, inventory costs, and order costs; and 3) how the company's managers should coordinate to make the decision. Acts as a very effective introduction to total supply chain cost calculations and problems of internal coordination for supply chain decision making. Coupled with ChemBright, DR Corporation is a particularly effective way to introduce supply chain management.
Keywords: Cost vs Benefits;
Decision Choices and Conditions;
Managerial Roles;
Logistics;
Supply Chain Management;
Truck Transportation;
Consumer Products Industry;
Citation: Shapiro, Roy D. " DR Corporation." Harvard Business School Case 610-049, January 2010.
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Case
| HBS Case Collection
|
2009
(Revised from original 2006 version)
Vitreon Corporation: The Hyalite Project
Roy D. Shapiro
Considers decisions facing the leader of a manufacturing staff project team assigned to a plant where yields have deteriorated sharply. The process is complex: the plant organization is not cooperative, and there are deep disagreements about what is wrong and how to fix it. Provides an opportunity to analyze yields and productivity, as well as the organizational and personal challenges inherent in line-staff interaction.
Keywords: Leadership;
Production;
Organizational Culture;
Performance Productivity;
Groups and Teams;
Conflict Management;
Manufacturing Industry;
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Case
| HBS Case Collection
|
2009
(Revised from original 2007 version)
Reading Rehabilitation Hospital: Implementing Patient-Focused Care (A) (Abridged)
Roy D. Shapiro
Reading Rehab Hospital has experimented with a popular concept in health care--patient-focused care--intended to increase quality and reduce costs by organizing care delivery around particular diagnoses or "service lines," rather than around the functions or disciplines of the care providers. It is equivalent to a product rather than a process focus. Unfortunately, it is not clear whether the benefits of this new healthcare model are sufficient to compensate for the drawbacks.
Keywords: Health Care and Treatment;
Medical Specialties;
Quality;
Cost;
Management Practices and Processes;
Business Strategy;
Service Delivery;
Health Industry;
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Case
| HBS Case Collection
|
2008
Dasher Company
Roy Shapiro
Citation: Shapiro, Roy. " Dasher Company." Harvard Business School Case 608-113, January 2008.
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Case
| HBS Case Collection
|
2007
Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B)
Roy D. Shapiro
Keywords: Health Care and Treatment;
Health Industry;
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Case
| HBS Case Collection
|
2006
(Revised from original 1982 version)
Halloran Metals
Roy D. Shapiro
Two competitors in the Northeast steel service center industry have made very different choices with regards to logistics and operating strategy. One distributes from a large central location; the other operates seven widely scattered warehouses. Students can diagnose and discuss the significant impacts of these choices, especially in an economic downturn.
Keywords: Logistics;
Business Strategy;
Competitive Strategy;
Business Cycles;
Decision Choices and Conditions;
Metals and Minerals;
Supply Chain;
Steel Industry;
United States;
Citation: Shapiro, Roy D. " Halloran Metals." Harvard Business School Case 683-062, May 2006. (Revised from original December 1982 version.)
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Teaching Note
| HBS Case Collection
|
2004
Ellis Manufacturing Company (TN)
Roy D. Shapiro
Teaching Note to (9-682-103).
Keywords: Construction Industry;
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Teaching Note
| HBS Case Collection
|
2004
(Revised from original 1999 version)
Halloran Metals (TN)
Roy D. Shapiro
Teaching Note for (9-683-062).
Keywords: Steel Industry;
United States;
Citation: Shapiro, Roy D. " Halloran Metals (TN)." Harvard Business School Teaching Note 600-031, July 2004. (Revised from original October 1999 version.)
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Case
| HBS Case Collection
|
2003
(Revised from original 2002 version)
eShip-4U
Roy D. Shapiro and Timothy M. Laseter
eShip is a small Israeli start-up with a potentially exciting new concept for the residential package-delivery value chain--the Automatic Delivery Machine (ADM). Much like today's ubiquitous ATMs, ADMs would allow consumers to have parcels delivered to a nearby ADM rather than to their residences. When a package is delivered, the consumer would be contacted, given a PIN, and could retrieve the package anytime, day or night. Currently, carriers (FedEx, UPS, and the U.S. Postal Service) bear huge costs for local deliveries (the so-called last-mile cost), perhaps as much as $6 billion annually. Most of this cost would disappear if packages could be delivered to ADMs rather than to residences. At the core of eShip's concept is a sophisticated information system that links all the ADMs over the Internet. This case focuses on eShip's attempt to formulate a business model to facilitate entering the U.S. market. The dilemma centers on the role that eShip should play in the value chain and with whom it should partner. Although the ADM concept potentially creates huge value, capturing some of that value is a daunting challenge, particularly in the face of the size and power of U.S. carriers.
Keywords: Business Startups;
Business Model;
Service Operations;
Logistics;
Corporate Strategy;
Technology;
Competitive Strategy;
Value Creation;
Saving;
Innovation and Invention;
Transportation Industry;
Service Industry;
Shipping Industry;
Israel;
United States;
Citation: Shapiro, Roy D., and Timothy M. Laseter. " eShip-4U." Harvard Business School Case 603-076, December 2003. (Revised from original October 2002 version.)
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Exercise
|
2003
(Revised from original 1994 version)
EXTEND Simulation Exercises in Process Analysis (C), Exercise Three
Roy D. Shapiro
Third set of exercises meant to be used with EXTEND, a simulation system created by Imagine That, Inc. of San Jose, California. These exercises allow students to investigate the impact of variable processing times on the performance of simple in-line processes. Unadvertised per Case Records.
Keywords: Business Processes;
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Teaching Note
| HBS Case Collection
|
2002
(Revised from original 1998 version)
Baker Precision Instruments, Inc., TN
Roy D. Shapiro and Donald Rosenfield
Teaching Note for (9-687-052).
Keywords: Growth and Development;
Production;
Decisions;
Technology;
Planning;
Performance Capacity;
Management;
Manufacturing Industry;
Citation: Shapiro, Roy D., and Donald Rosenfield. " Baker Precision Instruments, Inc., TN." Harvard Business School Teaching Note 698-099, January 2002. (Revised from original June 1998 version.)
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Case
| HBS Case Collection
|
2000
Procter & Gamble Italy: The Pringles Launch (A)
Roy D. Shapiro
Procter & Gamble's (P&G) Pringles potato chips have been a very successful brand. This case reviews the development and first launch in the United States, then in markets around the world. Italy is one of the last countries where Pringles will be launched. Should P&G Italy employ the successful launch strategy used throughout Europe or devise its own?
Keywords: Globalized Markets and Industries;
Brands and Branding;
Marketing Strategy;
Product Launch;
Emerging Markets;
Product Development;
Adoption;
Value Creation;
Pharmaceutical Industry;
United States;
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Teaching Note
| HBS Case Collection
|
2000
(Revised from original 1996 version)
Intercon Japan TN
Roy D. Shapiro and Marie-Therese M. Flaherty
Teaching Note for (9-688-056).
Keywords: Multinational Firms and Management;
Production;
Business Subsidiaries;
Conflict and Resolution;
Supply Chain;
Manufacturing Industry;
Japan;
Citation: Shapiro, Roy D., and Marie-Therese M. Flaherty. " Intercon Japan TN." Harvard Business School Teaching Note 697-011, March 2000. (Revised from original October 1996 version.)
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Case
| HBS Case Collection
|
1999
(Revised from original 1994 version)
Plus Development Corporation (A) (Abridged)
Roy D. Shapiro
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Background Note
| HBS Case Collection
|
1999
Comments on Standard Times and the Division of Labor
Roy D. Shapiro
A brief note on the origins and uses of standard times in production process flow diagrams and on the benefits and drawbacks of division of labor. A rewritten version of two earlier notes.
Keywords: Labor;
Management Practices and Processes;
Standards;
Production;
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Case
| HBS Case Collection
|
1998
(Revised from original 1988 version)
Donner Co.
Roy D. Shapiro
The management of a small manufacturer of circuit boards faces a number of production and operations management problems. The first day on this case is used to analyze the production capacity of various stages in the process and to examine bottlenecks and key production flow decisions. The emphasis is on physical flows. The second day the emphasis is on information flows. We look in detail at the problems faced by the company, discuss the tools and techniques of process analysis that can be used to determine the relative importance of those problems, identify solutions, and discuss implementation issues.
Keywords: Information Management;
Management;
Management Practices and Processes;
Production;
Performance Capacity;
Problems and Challenges;
Semiconductor Industry;
Citation: Shapiro, Roy D. " Donner Co." Harvard Business School Case 689-030, December 1998. (Revised from original September 1988 version.)
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Case
| HBS Case Collection
|
1997
(Revised from original version)
Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A)
Roy D. Shapiro and Michael D. Watkins
AT&T's Universal Card Services (UCS) has been extremely successful during its short lifetime. Dedicated to improving service quality and customer satisfaction, chief quality officer Rob Davis and his quality team have designed and put into place an unusual measurement and compensation system based on more than 100 performance measures monitored and communicated daily.
Keywords: Customer Satisfaction;
Policy;
Compensation and Benefits;
Performance Evaluation;
Quality;
System;
Telecommunications Industry;
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Background Note
| HBS Case Collection
|
1997
(Revised from original version)
Stonehaven, Inc.: Analysis
H. Kent Bowen and Roy D. Shapiro
Citation: Bowen, H. Kent, and Roy D. Shapiro. " Stonehaven, Inc.: Analysis." Harvard Business School Background Note 696-076, January 1997. (Revised from original October 1995 version.)
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Background Note
| HBS Case Collection
|
1997
Simulation as a Decision Aid
Roy D. Shapiro
A brief introduction to simulation--what it is, why it's used, etc. Meant to set context for a first class on simulation. A rewritten version of an earlier note.
Keywords: Mathematical Methods;
Decision Making;
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Teaching Note
| HBS Case Collection
|
1996
International Sourcing at Intercon TN
Roy D. Shapiro and Marie-Therese M. Flaherty
Teaching Note for (9-688-055).
Keywords: Multinational Firms and Management;
Supply Chain;
Selection and Staffing;
Business Subsidiaries;
Production;
Manufacturing Industry;
Japan;
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Teaching Note
| HBS Case Collection
|
1996
Intercon Singapore, Teaching Note
Roy D. Shapiro and Marie-Therese M. Flaherty
Citation: Shapiro, Roy D., and Marie-Therese M. Flaherty. "Intercon Singapore, Teaching Note." Harvard Business School Teaching Note 697-012, October 1996.
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Teaching Note
| HBS Case Collection
|
1996
Global Iron Proposal (A) and (B), Teaching Note
Roy D. Shapiro and Marie-Therese M. Flaherty
Keywords: Metals and Minerals;
Manufacturing Industry;
Citation: Shapiro, Roy D., and Marie-Therese M. Flaherty. "Global Iron Proposal (A) and (B), Teaching Note." Harvard Business School Teaching Note 697-013, October 1996.
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Teaching Note
| HBS Case Collection
|
1996
Liz Claiborne, Inc. and Ruentex Industries, Ltd. Case Series TN
Roy D. Shapiro and Marie-Therese M. Flaherty
Teaching Note for (9-690-048), (9-690-049), and (9-690-050).
Keywords: Marketing Strategy;
Production;
Cooperation;
Supply Chain;
Apparel and Accessories Industry;
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Teaching Note
| HBS Case Collection
|
1996
Kodak Business Imaging Systems Division, Teaching Note
Roy D. Shapiro and Marie-Therese M. Flaherty
Teaching Note for (9-693-043).
Keywords: Electronics Industry;
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Case
| HBS Case Collection
|
1995
(Revised from original version)
Ellis Manufacturing Co.
Roy D. Shapiro
Ellis finds itself in a weakening competitive position largely due to the lack of rationalization in its plants. Driven by a strong traditionally decentralized sales organization, Ellis finds that all plants want control over all product lines. As a result, overall economics of scale are not achieved, and duplication of resources has weakened Ellis' cost position. Case gives enough data for students to make specific recommendations.
Keywords: Factories, Labs, and Plants;
Cost;
Data and Data Sets;
Brands and Branding;
Performance Capacity;
Competitive Strategy;
Construction Industry;
Citation: Shapiro, Roy D. " Ellis Manufacturing Co." Harvard Business School Case 682-103, May 1995. (Revised from original June 1982 version.)
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Teaching Note
| HBS Case Collection
|
1994
Bose Corporation: The JIT II Program (A), (B), (C), (D), and Videotape TN
Roy D. Shapiro and Bruce Isaacson
Teaching Note for (9-694-001), (9-694-002), (9-694-003), (9-694-004), and (9-695-504).
Keywords: Distribution Channels;
Customer Relationship Management;
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Background Note
| HBS Case Collection
|
1994
(Revised from original version)
Note on Process Analysis (Abridged)
Roy D. Shapiro
Provides an introductory note to production processes and the use of flow diagrams.
Keywords: Management Analysis, Tools, and Techniques;
Management Practices and Processes;
Production;
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Case
| HBS Case Collection
|
1994
(Revised from original version)
Union Carbide Corp.: Butane Transport
Roy D. Shapiro
Keywords: Chemical Industry;
Transportation Industry;
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Supplement
| HBS Case Collection
|
1994
Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (B)
Roy D. Shapiro and Michael D. Watkins
Supplements the (A) case.
Keywords: Telecommunications Industry;
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Case
| HBS Case Collection
|
1994
Bose Corp.: The JIT II Program (A)
Roy D. Shapiro and Bruce Isaacson
Bose Corp. is evaluating an unusual plan to manage relationships with vendors that supply components for Bose speakers. The company must decide: 1) which planning and ordering activities should be performed by Bose and which can be performed by vendors, 2) how much access vendors should have to Bose computer systems and facilities, and 3) how to adapt vendor relations as the company grows or as markets change. Students are asked to consider both the buyer's and the vendor's perspective on the buyer-seller relationship.
Keywords: Supply Chain Management;
Planning;
Production;
Alliances;
Order Taking and Fulfillment;
Electronics Industry;
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Supplement
| HBS Case Collection
|
1994
Bose Corp.: The JIT II Program (B)
Roy D. Shapiro and Bruce Isaacson
Supplements the (A) case.
Keywords: Electronics Industry;
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Supplement
| HBS Case Collection
|
1994
Bose Corp.: The JIT II Program (C)
Roy D. Shapiro and Bruce Isaacson
Supplements the (A) case.
Keywords: Electronics Industry;
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Supplement
| HBS Case Collection
|
1994
Bose Corp.: The JIT II Program (D)
Roy D. Shapiro and Bruce Isaacson
Supplements the (A) case.
Keywords: Electronics Industry;
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Case
| HBS Case Collection
|
1993
Liz Claiborne, Inc. and Ruentex Industries, Ltd. (Abridged)
Roy D. Shapiro and Marie-Therese M. Flaherty
Details the evolution of a value-creating supplier-buyer partnership. Describes the buyer's (Liz Claiborne) manufacturing and marketing strategy, and details the workings of the firm's relationship with an important Taiwanese supplier of piece goods (Ruentex Industries Ltd.).
Keywords: Marketing Strategy;
Order Taking and Fulfillment;
Production;
Supply Chain Management;
Alliances;
Value Creation;
Manufacturing Industry;
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Case
| HBS Case Collection
|
1993
Ruentex Industries Ltd. and Liz Claiborne, Inc. (Abridged)
Marie-Therese M. Flaherty and Roy D. Shapiro
Keywords: Apparel and Accessories Industry;
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Case
| HBS Case Collection
|
1992
(Revised from original version)
Ronscoe Corp.
Roy D. Shapiro
Citation: Shapiro, Roy D. " Ronscoe Corp." Harvard Business School Case 683-006, August 1992. (Revised from original July 1982 version.)
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Case
| HBS Case Collection
|
1991
The Bibb Co. (A)
Roy D. Shapiro
Citation: Shapiro, Roy D. " The Bibb Co. (A)." Harvard Business School Case 692-029, September 1991.
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Supplement
| HBS Case Collection
|
1991
The Bibb Co. (B)
Roy D. Shapiro
Citation: Shapiro, Roy D. " The Bibb Co. (B)." Harvard Business School Supplement 692-030, September 1991.
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Supplement
| HBS Case Collection
|
1991
The Bibb Co. (C)
Roy D. Shapiro
Citation: Shapiro, Roy D. " The Bibb Co. (C)." Harvard Business School Supplement 692-031, September 1991.
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Supplement
| HBS Case Collection
|
1991
The Bibb Co. (D)
Roy D. Shapiro
Citation: Shapiro, Roy D. " The Bibb Co. (D)." Harvard Business School Supplement 692-032, September 1991.
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Case
| HBS Case Collection
|
1990
(Revised from original version)
Quantum Semiconductor, Inc.
Janice H. Hammond and Roy D. Shapiro
Quantum is faced with a difficult ethical dilemma--industry studies provide evidence that chemicals used in semiconductor manufacturing may cause women working in fabrication cleanrooms to suffer a higher likelihood of spontaneous abortions. The possibility of other reproductive health risks exist also. Barring all women of child-bearing age from fabrication areas may be viewed as sex discrimination and cause legal ramifications. Full automation is too costly for this small company. What should they do?
Keywords: Gender Characteristics;
Ethics;
Safety;
Health;
Law;
Prejudice and Bias;
Equality and Inequality;
Cost;
Production;
Semiconductor Industry;
Citation: Hammond, Janice H., and Roy D. Shapiro. " Quantum Semiconductor, Inc." Harvard Business School Case 690-059, March 1990. (Revised from original February 1990 version.)
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Teaching Note
| HBS Case Collection
|
1990
(Revised from original version)
Fabritek Corp., Teaching Note
Roy D. Shapiro
Teaching Note for (9-669-004).
Keywords: Manufacturing Industry;
Citation: Shapiro, Roy D. " Fabritek Corp., Teaching Note." Harvard Business School Teaching Note 690-021, February 1990. (Revised from original January 1990 version.)
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Teaching Note
| HBS Case Collection
|
1990
(Revised from original version)
Great Lakes Diversified Corp.: The Detroit Plant--1980, Teaching Note
Roy D. Shapiro
Citation: Shapiro, Roy D. "Great Lakes Diversified Corp.: The Detroit Plant--1980, Teaching Note." Harvard Business School Teaching Note 690-022, February 1990. (Revised from original January 1990 version.)
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Teaching Note
| HBS Case Collection
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1990
(Revised from original version)
Sedalia Revisited, Teaching Note
Roy D. Shapiro
Teaching Note for (9-687-004).
Keywords: Factories, Labs, and Plants;
Design;
Quality;
System;
Employees;
Framework;
Competition;
Production;
Strategy;
Citation: Shapiro, Roy D. " Sedalia Revisited, Teaching Note." Harvard Business School Teaching Note 690-024, February 1990. (Revised from original January 1990 version.)
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Teaching Note
| HBS Case Collection
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1990
(Revised from original version)
Corning Glass Works: Erwin Automotive Plant, Note on Ethical Issues, Teaching Note
Roy D. Shapiro
Citation: Shapiro, Roy D. "Corning Glass Works: Erwin Automotive Plant, Note on Ethical Issues, Teaching Note." Harvard Business School Teaching Note 690-023, January 1990. (Revised from original January 1990 version.)
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Teaching Note
| HBS Case Collection
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1990
Andreas Stihl Machinenfabrik, Teaching Note
Roy D. Shapiro
Keywords: Manufacturing Industry;
Citation: Shapiro, Roy D. "Andreas Stihl Machinenfabrik, Teaching Note." Harvard Business School Teaching Note 690-025, January 1990.
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Teaching Note
| HBS Case Collection
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1989
Rio Bravo Electricos, General Motors Corp., Teaching Note
Roy D. Shapiro
Citation: Shapiro, Roy D. "Rio Bravo Electricos, General Motors Corp., Teaching Note." Harvard Business School Teaching Note 689-094, June 1989.
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Supplement
| HBS Case Collection
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1989
(Revised from original version)
Kristen's Cookie Co. (B), Master Diskette
Roy D. Shapiro
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Case
| HBS Case Collection
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1988
Great Lakes Diversified Corp.: The Detroit Plant--1980
Roy D. Shapiro
Keywords: Buildings and Facilities;
Planning;
Production;
Strategy;
Michigan;
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Exercise
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1988
(Revised from original version)
Simulation Exercises in Process Analysis (C): Exercise 3
Roy D. Shapiro
Keywords: Business Processes;
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Case
| HBS Case Collection
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1988
(Revised from original version)
Rio Bravo Electricos, General Motors Corp.
Roy D. Shapiro
Keywords: Auto Industry;
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Case
| HBS Case Collection
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1987
Wickham Binderies
Roy D. Shapiro
Citation: Shapiro, Roy D. " Wickham Binderies." Harvard Business School Case 688-018, September 1987.
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Supplement
| HBS Case Collection
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1987
(Revised from original version)
Simulation Exercises in Process Analysis (A2): Discussion of Exercise 1
Roy D. Shapiro
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Supplement
| HBS Case Collection
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1987
(Revised from original version)
Simulation Exercises in Process Analysis (B2): Discussion of Exercise 2
Roy D. Shapiro
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Exercise
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1987
(Revised from original version)
Simulation Exercises in Process Analysis (A): Exercise 1
Roy D. Shapiro
Keywords: Business Processes;
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Exercise
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1987
(Revised from original version)
Simulation Exercises in Process Analysis (B): Exercise 2
Roy D. Shapiro
Keywords: Business Processes;
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Case
| HBS Case Collection
|
1987
(Revised from original version)
EG&G Sealol (A)
Janice A. Klein, Ramchandran Jaikumar and Roy D. Shapiro
Citation: Klein, Janice A., Ramchandran Jaikumar, and Roy D. Shapiro. " EG&G Sealol (A)." Harvard Business School Case 686-045, March 1987. (Revised from original September 1985 version.)
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Case
| HBS Case Collection
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1986
(Revised from original version)
Butler Manufacturing Co.: Small Components Plant
Roy D. Shapiro
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Case
| HBS Case Collection
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1985
(Revised from original version)
Olivetti: Purchasing Policy
Roy D. Shapiro
Keywords: Logistics;
Policy;
Information Technology Industry;
Citation: Shapiro, Roy D. " Olivetti: Purchasing Policy." Harvard Business School Case 685-033, December 1985. (Revised from original January 1985 version.)
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Case
| HBS Case Collection
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1985
(Revised from original version)
IFP, Indonesia
Roy D. Shapiro
Keywords: Indonesia;
Citation: Shapiro, Roy D. " IFP, Indonesia." Harvard Business School Case 684-060, April 1985. (Revised from original March 1984 version.)
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Case
| HBS Case Collection
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1983
(Revised from original version)
Distribution Systems, Inc.
Ramchandran Jaikumar and Roy D. Shapiro
Keywords: Distribution;
Citation: Jaikumar, Ramchandran, and Roy D. Shapiro. " Distribution Systems, Inc." Harvard Business School Case 683-047, November 1983. (Revised from original October 1982 version.)
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Case
| HBS Case Collection
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1982
Boise Cascade Office Products Division (B)
Roy D. Shapiro
Keywords: Business Divisions;
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Case
| HBS Case Collection
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1982
Boise Cascade Office Products Division (A)
Roy D. Shapiro
Keywords: Business Divisions;
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Case
| HBS Case Collection
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1982
Shenandoah Provision and Supply Co. (A) (Condensed)
Roy D. Shapiro
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Exercise
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1982
Network Formulation Exercises
Roy D. Shapiro
Keywords: Management Skills;
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Case
| HBS Case Collection
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1982
Glow Globes, Inc.
Roy D. Shapiro
Citation: Shapiro, Roy D. " Glow Globes, Inc." Harvard Business School Case 682-104, June 1982.
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Case
| HBS Case Collection
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1982
Union Pacific Railroad Co.
Roy D. Shapiro
Keywords: Rail Transportation;
Rail Industry;
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Case
| HBS Case Collection
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1981
Carnation International
Roy D. Shapiro
Keywords: Food and Beverage Industry;
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Case
| HBS Case Collection
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1981
Butler Manufacturing Co.: Small Components Plant (Abridged)
Roy D. Shapiro
Keywords: Factories, Labs, and Plants;
Buildings and Facilities;
Manufacturing Industry;
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Background Note
| HBS Case Collection
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1981
Note on Network Optimization Models (Abridged)
Roy D. Shapiro
Keywords: Networks;
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Case
| HBS Case Collection
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1979
Delta Oil Refinery (A)
Roy D. Shapiro
Keywords: Energy Industry;
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Case
| HBS Case Collection
|
1978
(Revised from original version)
Mitchell Enterprises (A)
Roy D. Shapiro
Citation: Shapiro, Roy D. " Mitchell Enterprises (A)." Harvard Business School Case 176-160, February 1978. (Revised from original January 1976 version.)
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Supplement
| HBS Case Collection
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1977
Lowell Steel Corp., Supplement
Roy D. Shapiro
Keywords: Steel Industry;
Research Summary
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Research Summary
Innovations in Logistics: The Impact of Channel Coordination
by
Roy D. Shapiro
Roy D. Shapiro is studying innovative systems and management approaches that integrate and coordinate material and information flows through the supply chain so as to reduce or eliminate the redundant activities that tend to characterize these channels. His research focuses on companies, worldwide, which have successfully integrated suppliers, producers, transporters, warehousers, distributors, and retailers into systems that can be managed as coherent units through which goods flow smoothly. Shapiro's research addresses (1) coordinating mechanisms (e.g., CPFR -- Collaborative Planning, Forecasting, and Replenishment) that tie different channel entities together, (2) how the attendant relationships are defined, forged, and managed, and (3) information flows among relationship partners and how the critical information is effectively generated, shared, and communicated.
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