Professor Nolan earned his B.A. from the University of Washington in Production and Operations Research in 1962, and his M.B.A and Ph.D. in 1963 and 1966, respectively. Professor Nolan, the William Barclay Harding Professor of Management of Technology, returned to the faculty of Harvard Business School in 1991, after serving as Chairman of Nolan, Norton & Co. from 1977.

Professor Nolan is studying business transformation, the process of creatively destroying industrial economy management principles and evolving a set of workable management principles for the information economy. Some industrial economy management principles are obsolete, some salvageable, and entirely new principles are needed to guide, for example, the management of information as a resource distinctively different from scarce, physical resources. Central to his research is an understanding of information technology's information resource management role in taking an enterprise from 'make and sell' to 'sense and respond' strategies. Nolan (with Stephan Haeckel) discussed the key ideas behind leveraging general management decisions through information technology in a Harvard Business Review article, 'Managing by Wire' and in their Chapter 7 'Managing by Wire: Using IT to Transform a Business from 'Make-and-Sell' to 'Sense-and-Respond,'' in Competing in the Information Age, Strategic Alignment in Practice, Jerry N. Luftman, editor, Oxford University Press, 1996. His article, along with F. Warren McFarlan, 'How to Manage an IT Outsourcing Alliance,' was published in the Sloan Management Review, Winter 1995. He co-authored, with David Croson, Creative Destruction: A Six-Stage Process for Transforming the Organization (HBS Press, 1995) and Reengineering the Organization, with Thomas Davenport, Donna L. Stoddard and Sirkka Jarvenpaa, Harvard Business School Publishing. 1995. His latest book is Sense and Respond: Capturing Value in the Network Era, HBS Press, 1998, edited with Stephen P. Bradley. His latest book is dot vertigo, Wiley and Sons, 2001, which reports his case-based research on management lessons from both dot com companies and Industrial age companies incorporating the Internet into their operations.

Professor Nolan has contributed a number of Harvard Business Review articles on the management of information technology. His latest contribution to the Harvard Business Review, is the introduction to 'Connectivity and Control in the Year 2000 and Beyond,' July-August 1998 issue. He is the originator of the 'Stages Theory,' one of the most widely used management frameworks for information technology baselining and planning. He also has authored and co-authored a number of books, including Globalization, Technology and Competition (HBS Press, 1993) with Professor Stephen P. Bradley of the Harvard Business School and Professor Jerry A. Hausman of the Massachusetts Institute of Technology and Building the Information Age Organization: Structure, Control, and Information Technologies (Richard D. Irwin, Inc., 1994) with Professors James I. Cash, Robert G. Eccles, and Nitin Nohria. In addition, Professor Nolan is also a member of the Board of Directors for Novell, The Great Atlantic and Pacific Tea Company and Arcstream.

[MultimediaColloquium] [IT, Business Strategy, &Public Policy] [Information Strategy and Reengineering]
[Video of Talk: 'The Exploding Interent: Impact on Business & Society']

Featured Work

Adventures of an IT Leader

by Robert D. Austin, Richard L. Nolan, Shannon O'Donnell

Becoming an effective IT manager presents a host of challenges--from anticipating emerging technology to managing relationships with vendors, employees, and other managers. A good IT manager must also be a strong business leader. This book invites you to accompany new CIO Jim Barton to better understand the role of IT in your organization. You'll see Jim struggle through a challenging first year, handling (and fumbling) situations that, although fictional, are based on true events. You can read this book from beginning to end, or treat is as a series of cases. You can also skip around to address your most pressing needs. For example, need to learn about crisis management and security? Read chapters 10-12. You can formulate your own responses to a CIO's obstacles by reading the authors' regular "Reflection" questions. Turn to this book as you face IT-related issues in your own career.

Publications

Books

Book | 2012

Harder Than I Thought: Adventures of a Twenty-First Century Leader

Robert D. Austin, Richard L. Nolan and Shannon O'Donnell

Being a great leader today is much harder than you think—meet Jim Barton. He's a newly minted CEO, rising leader of a firm in transition, and manager of massive complexity—thanks to our incredibly networked and increasingly unpredictable world of business. What if you were in his shoes? If you're a top executive today, you probably are. "Harder Than I Thought" is a fictional narrative that puts the increasingly complex job of Chief Executive in a very real context. It serves as a practical guide by allowing you to walk alongside Jim as he takes on his new role and all its attendant challenges. Jim's story—developed in collaboration with seasoned, real-life CEOs—includes crucial lessons for anyone hoping to master the new-world skills required of successful business leaders today. As the narrative unfolds, Jim grapples with an array of business crises, some he inherited and some of his own making. As events push this new leader to the edge of his abilities, he seeks counsel from a panel of advisers—resulting in a wealth of teaching moments bound to keep you captivated. Experts agree that many twentieth-century leadership practices won't work in the turbulent twenty-first century. This engaging book gives you the insights you'll need to navigate in a fast-changing business landscape.

Citation:
Austin, Robert D., Richard L. Nolan, and Shannon O'Donnell. Harder Than I Thought: Adventures of a Twenty-First Century Leader. Harvard Business Review Press, 2012.

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Book | 2009

The Adventures of an IT Leader

Robert D. Austin, Richard L. Nolan and Shannon O'Donnell

Becoming an effective IT manager presents a host of challenges-from anticipating emerging technology to managing relationships with vendors, employees, and other managers. Ultimately, a good IT manager must be a strong business leader, not just a technical specialist. By inviting you to "walk in the shoes" of an IT leader, this book will help you better understand the role of IT in your organization and navigate your own career with greater confidence. Accompany Jim Barton as he struggles through a challenging first year as the IT director of IVK Corporation, handling (and fumbling) situations that, although fictional, are based on true events. You can read this engaging narrative from beginning to end, like a regular book, or treat it as a series of cases. You can also skip around and use the book to satisfy your most pressing needs. For example, need to learn about crisis management and security? Read chapters 10-12. Or formulate your own responses to a CIO's management obstacles by reading the authors' recurring "Reflection" questions. You'll turn to this book again and again-thumbing through to reference critical chapters when you face troubling IT-related issues in your own career. [Amazon copy]

Keywords: Books; Leadership; Crisis Management; Personal Development and Career; Relationships; Safety; Information Technology;

Citation:
Austin, Robert D., Richard L. Nolan, and Shannon O'Donnell. The Adventures of an IT Leader. Harvard Business Press, 2009.

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Book | 2003

Seizing Strategic IT Advantage in China

F. Warren McFarlan, Richard L. Nolan and Guoqing Chen

Keywords: Strategy; Competitive Advantage; Information Technology; China;

Citation:
McFarlan, F. Warren, Richard L. Nolan, and Guoqing Chen. Seizing Strategic IT Advantage in China. Beijing, China: Higher Education Press, 2003, Chinese Mandarin ed. (Available in Chinese Mandarin only.)

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Book | 2001

Dot Vertigo: Doing Business in a Permeable World

R. L. Nolan

Citation:
Nolan, R. L. Dot Vertigo: Doing Business in a Permeable World. New York: John Wiley & Sons, 2001.

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Book | 1998

Sense and Respond: Capturing Value in the Network Era

S. P. Bradley and R. L. Nolan

Keywords: Value; Networks;

Citation:
Bradley, S. P., and R. L. Nolan, eds. Sense and Respond: Capturing Value in the Network Era. Harvard Business School Press, 1998.

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Book | 1995

Creatieve destructie: Zes fasen voor bedriftstransformatie

R. L. Nolan and D. C. Croson

Keywords: Organizational Change and Adaptation; Transformation;

Citation:
Nolan, R. L., and D. C. Croson. Creatieve destructie: Zes fasen voor bedriftstransformatie. Amstredame/Antwerpen: Uitgeverij Contact, 1995, Dutch ed.

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Book | 1995

Creative Destruction: A Six-Step Process for Transforming the Organization

R. L. Nolan and D. C. Croson

Keywords: Organizational Change and Adaptation; Transformation;

Citation:
Nolan, R. L., and D. C. Croson. Creative Destruction: A Six-Step Process for Transforming the Organization. Boston: Harvard Business School Press, 1995.

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Book | 1995

Destruicao Criativa: Um Processo de Seis Etapas para Transformar Sua Organizacao

R. L. Nolan and D. C. Croson

Keywords: Organizational Change and Adaptation; Transformation;

Citation:
Nolan, R. L., and D. C. Croson. Destruicao Criativa: Um Processo de Seis Etapas para Transformar Sua Organizacao. Brasil: Editora Campus, 1995, Portuguese ed.

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Book | 1995

Reengineering the Organization

R. L. Nolan, D. B. Stoddard, T. H. Davenport and S. Jarvenpaa

Keywords: Organizational Change and Adaptation;

Citation:
Nolan, R. L., D. B. Stoddard, T. H. Davenport, and S. Jarvenpaa. Reengineering the Organization. Boston: Harvard Business School Press, 1995.

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Book | 1995

Reengineering the Organization, Transforming to Compete in the Information Economy Instructor's Guide

R. L. Nolan, D. L. Stoddard, T. H. Davenport and S. Jarvenpaa

Keywords: Organizational Change and Adaptation; Information Technology;

Citation:
Nolan, R. L., D. L. Stoddard, T. H. Davenport, and S. Jarvenpaa. Reengineering the Organization, Transforming to Compete in the Information Economy Instructor's Guide. Harvard Business School Publishing, 1995.

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Book | 1994

Building the Information-Age Organization: Structure, Control, and Information Technologies

J. I. Cash Jr., R. G. Eccles, N. Nohria and R. Nolan

Keywords: Organizational Structure; Information Technology;

Citation:
Cash, J. I., Jr., R. G. Eccles, N. Nohria, and R. Nolan. Building the Information-Age Organization: Structure, Control, and Information Technologies. 3rd ed. Irwin Case Book Series in Information Systems Management. Irwin, 1994.

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Book | 1993

Globalization, Technology, and Competition: The Fusion of Computers and Telecommunications in the 1990s

S. P. Bradley, J. A. Hausman and R. L. Nolan

Keywords: Economic History; Computer Industry; Telecommunications Industry;

Citation:
Bradley, S. P., J. A. Hausman, and R. L. Nolan, eds. Globalization, Technology, and Competition: The Fusion of Computers and Telecommunications in the 1990s. Boston: Harvard Business School Press, 1993, Korean ed.

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Book | 1982

Managing the Data Resource Function

R. L. Nolan

Keywords: Management;

Citation:
Nolan, R. L. Managing the Data Resource Function. 2nd ed. St. Paul, MN: West Publishing Company, 1982.

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Book | 1977

Management Accounting and Control of Data Processing

R. L. Nolan

Keywords: Management; Accounting; Data and Data Sets;

Citation:
Nolan, R. L. Management Accounting and Control of Data Processing. NY: National Association of Accountants, 1977.

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Book | 1975

The Information Systems Handbook

F. W. McFarlan and R. L. Nolan

Keywords: Information Management;

Citation:
McFarlan, F. W., and R. L. Nolan, eds. The Information Systems Handbook. Homewood, IL: Dow Jones-Irwin, 1975.

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Book | 1973

Curriculum Recommendations for Graduate Professional Programs in Information Systems

F. W. McFarlan, R. L. Nolan and D. P. Norton

Keywords: Higher Education; Information Technology;

Citation:
McFarlan, F. W., R. L. Nolan, and D. P. Norton. Curriculum Recommendations for Graduate Professional Programs in Information Systems. NY: Holt, Rinehart and Winston, 1973.

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Book | 1973

Information Systems Administration

F. W. McFarlan, R. L. Nolan and D. P. Norton

Keywords: Information Management;

Citation:
McFarlan, F. W., R. L. Nolan, and D. P. Norton. Information Systems Administration. New York: Holt, Rinehart and Winston, 1973.

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Book | 1971

BASIC initiation rapide a l'ordinateur, L'Informatique

R. L. Nolan

Citation:
Nolan, R. L. BASIC initiation rapide a l'ordinateur, L'Informatique. New York: Holt, Rinehart and Winston of Canada, 1971, French ed.

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Book | 1971

FORTRAN IV Computing and Applications

R. L. Nolan

Keywords: Information Technology; Computer Industry;

Citation:
Nolan, R. L. FORTRAN IV Computing and Applications. Reading, MA: Addison-Wesley Publishing Company, 1971.

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Book | 1970

DYNFOR: A General Business and Economic Systems Simulator

R. L. Nolan

Keywords: Information Technology;

Citation:
Nolan, R. L. DYNFOR: A General Business and Economic Systems Simulator. University of Washington Press Monographs. Seattle, WA: University of Washington Press, 1970.

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Book | 1969

Introduction to Computing through the BASIC Language

R. L. Nolan

Keywords: Information Management; Information Technology; Computer Industry;

Citation:
Nolan, R. L. Introduction to Computing through the BASIC Language. New York: Holt, Rinehart and Winston, 1969.

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Journal Articles

Article | Academy of Management Learning & Education |

The Technology Manager's Journey: An Extended Narrative Approach to Educating Technical Leaders

Robert D. Austin, Richard L. Nolan and Shannon O'Donnell

Technology management poses particular challenges for educators because it requires a facility with different kinds of knowledge and wide-ranging learning abilities. We report on the development and delivery of an information technology (IT) management course designed to address these challenges. Our approach is built around a narrative, the "IVK extended case series," a fictitious but reality-based story about a newly appointed, not technically trained chief information officer (CIO) in his first year on the job. We designed the course around a narrative and composed the narrative in a specific way to achieve two key objectives. First, this format allowed us to combine the active student orientation typical of case-based approaches with the systematic construction of cumulative theoretical frameworks more characteristic of lecture-based methods. Second, basing the narrative on the monomyth-a literary pattern common to important narratives around the world that encourages students to more fully inhabit the story's hero-leads to fuller engagement and more active learning. We report results using this approach with undergraduate and graduate students in two universities located in different countries, with executives at a major multinational corporation, and with participants in an open-enrollment program at a major business school. Student course feedback and a follow-up survey administered about one year after the course suggest that the extended narrative approach mostly achieves its design objectives. We suggest that the approach might be used more widely in teaching technology management, particularly with "digital natives," who have come of age in an environment crowded with engaging approaches to communication and entertainment competing for their attention.

Keywords: Information Technology; Management; Knowledge Use and Leverage; Business Education; Multinational Firms and Management; Entertainment; Communication; Curriculum and Courses; Framework; Design; Goals and Objectives; Learning; Information Technology Industry;

Citation:
Austin, Robert D., Richard L. Nolan, and Shannon O'Donnell. "The Technology Manager's Journey: An Extended Narrative Approach to Educating Technical Leaders." Academy of Management Learning & Education 8, no. 3 (September 2009).

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Article | Communications of the Association for Information Systems |

A 'Novel' Approach to the Design of an IS Management Course

Robert D. Austin, Richard L. Nolan and Shannon O'Donnell

Keywords: Design; Management;

Citation:
Austin, Robert D., Richard L. Nolan, and Shannon O'Donnell. "A 'Novel' Approach to the Design of an IS Management Course." Communications of the Association for Information Systems 24, no. 1 (2009).

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Journal Article | MIT Sloan Management Review |

Bridging the Gap Between Stewards and Creators

Robert D. Austin and Richard L. Nolan

Citation:
Austin, Robert D., and Richard L. Nolan. "Bridging the Gap Between Stewards and Creators." MIT Sloan Management Review 48, no. 2 (winter 2007): 29–36. (
Winner of Richard Beckhard Memorial Prize For the most outstanding MIT Sloan Management Review article on planned change and organizational development
.)

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Article | Harvard Business Review |

Information Technology and the Board of Directors

Richard Nolan and F. Warren McFarlan

Keywords: Information Technology; Governance;

Citation:
Nolan, Richard, and F. Warren McFarlan. "Information Technology and the Board of Directors." Harvard Business Review 83, no. 10 (October 2005).

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Article | MIT Sloan Management Review |

In Search of the Next "Killer App"

Robert D. Austin and Richard L. Nolan

Keywords: Online Technology;

Citation:
Austin, Robert D., and Richard L. Nolan. In Search of the Next "Killer App". MIT Sloan Management Review 46, no. 4 (summer 2005): 96.

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Article | CIO Insight |

Renaissance CIOs

R. L. Nolan

Keywords: Management;

Citation:
Nolan, R. L. "Renaissance CIOs." CIO Insight (January 2002).

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Article | Harvard Business Review |

Connectivity and Control in the Year 2000 and Beyond

R. L. Nolan

Citation:
Nolan, R. L. "Connectivity and Control in the Year 2000 and Beyond." Harvard Business Review 76, no. 4 (July–August 1998).

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Article | MIT Sloan Management Review |

How to Manage an IT Outsourcing Alliance

F. W. McFarlan and R. L. Nolan

Keywords: Management; Job Cuts and Outsourcing; Information Technology; Alliances;

Citation:
McFarlan, F. W., and R. L. Nolan. "How to Manage an IT Outsourcing Alliance." MIT Sloan Management Review 36, no. 2 (winter 1995): 9–24.

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Article | Harvard Business Review |

Managing by Wire

S. H. Haeckel and R. L. Nolan

Keywords: Management;

Citation:
Haeckel, S. H., and R. L. Nolan. "Managing by Wire." Harvard Business Review 71, no. 5 (September–October 1993): 122–132.

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Article | Financial Executive |

The Strategic Potential of Information Technology

R. L. Nolan

Keywords: Strategy; Information Technology;

Citation:
Nolan, R. L. "The Strategic Potential of Information Technology." Financial Executive 7, no. 4 (July–August 1991): 25–27.

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Article | Cause/Effect |

Transforming Higher Education in the Information Age: Presidents Respond

R. L. Nolan

Keywords: Higher Education; Information;

Citation:
Nolan, R. L. "Transforming Higher Education in the Information Age: Presidents Respond." Cause/Effect 14, no. 13 (fall 1990).

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Article | Stage by Stage |

Outsourcing: Harbinger of IS's Transformation

R. L. Nolan

Keywords: Job Cuts and Outsourcing; Transformation;

Citation:
Nolan, R. L. "Outsourcing: Harbinger of IS's Transformation." Stage by Stage (1990): 1–9.

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Article | Cause/Effect |

Too Many Executives Today Just Don't Get It

R. L. Nolan

Keywords: Management;

Citation:
Nolan, R. L. "Too Many Executives Today Just Don't Get It." Cause/Effect 13, no. 4 (winter 1990).

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Article | Harvard Business Review |

Steering DP through a Recession

R. L. Nolan

Keywords: Economics;

Citation:
Nolan, R. L. "Steering DP through a Recession." Harvard Business Review 60, no. 5 (September–October 1982).

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Article | Harvard Business Review |

Managing Information Systems by Committee

R. L. Nolan

Keywords: Information; System; Groups and Teams;

Citation:
Nolan, R. L. "Managing Information Systems by Committee." Harvard Business Review 60, no. 4 (July–August 1982).

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Article | Harvard Business Review |

Managing the Crises in Data Processing

R. L. Nolan

Keywords: Management; Data and Data Sets;

Citation:
Nolan, R. L. "Managing the Crises in Data Processing." Harvard Business Review 57, no. 2 (March–April 1979).

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Article | Harvard Business Review |

Controlling the Costs of Data Services

R. L. Nolan

Keywords: Cost; Data and Data Sets;

Citation:
Nolan, R. L. "Controlling the Costs of Data Services." Harvard Business Review 55, no. 4 (July–August 1977).

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Article | Harvard Business Review |

Business Needs a New Breed of EDP Manager

R. L. Nolan

Keywords: Management;

Citation:
Nolan, R. L. "Business Needs a New Breed of EDP Manager." Harvard Business Review 54, no. 2 (March–April 1976).

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Article | Harvard Business Review |

At Last, Major Roles for Minicomputers

G. J. Burnett and R. L. Nolan

Keywords: Technology;

Citation:
Burnett, G. J., and R. L. Nolan. "At Last, Major Roles for Minicomputers." Harvard Business Review 53, no. 3 (May–June 1975).

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Article | Harvard Business Review |

Personal Privacy versus the Corporate Commuter

K. Goldstein and R. L. Nolan

Citation:
Goldstein, K., and R. L. Nolan. "Personal Privacy versus the Corporate Commuter." Harvard Business Review 53, no. 2 (March–April 1975).

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Article | Harvard Business Review |

What Kind of Corporate Modeling Functions Best?

R. H. Hayes and R. L. Nolan

Keywords: Business Ventures;

Citation:
Hayes, R. H., and R. L. Nolan. "What Kind of Corporate Modeling Functions Best?" Harvard Business Review 52, no. 3 (May–June 1974).

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Article | Datamation |

Computerization of the ABC Company: Lessons of the Decade

R. L. Nolan and Eric Knudsen

Keywords: Technology; Business Ventures;

Citation:
Nolan, R. L., and Eric Knudsen. "Computerization of the ABC Company: Lessons of the Decade." Datamation 20, no. 4 (April 1974): 71–76.

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Article | Harvard Business Review |

Managing the Four Stages of EDP Growth

C. F. Gibson and R. L. Nolan

Keywords: Growth and Development;

Citation:
Gibson, C. F., and R. L. Nolan. "Managing the Four Stages of EDP Growth." Harvard Business Review 52, no. 1 (January–February 1974).

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Article | Journal of Systems Management |

Assessing Computer Costs and Benefits

R. L. Nolan and Eric Knudsen

Keywords: Cost; Technology;

Citation:
Nolan, R. L., and Eric Knudsen. "Assessing Computer Costs and Benefits." Journal of Systems Management 25, no. 1 (January/February 1974): 28–34.

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Article | Harvard Business Review |

How to Control the Computer Resource

J. Dearden and R. L. Nolan

Keywords: Technology;

Citation:
Dearden, J., and R. L. Nolan. "How to Control the Computer Resource." Harvard Business Review 51, no. 6 (November–December 1973).

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Article | Harvard Business Review |

Computer Data Bases: The Future Is Now

R. L. Nolan

Keywords: Technology; Information;

Citation:
Nolan, R. L. "Computer Data Bases: The Future Is Now." Harvard Business Review 51, no. 5 (September–October 1973).

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Article | Harvard Business Review |

Plight of the EDP Manager

R. L. Nolan

Keywords: Management;

Citation:
Nolan, R. L. "Plight of the EDP Manager." Harvard Business Review 51, no. 3 (May–June 1973).

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Article | Data Base |

Organizational Issues in the Stages of EDP Growth

R. L. Nolan and Cyrus F. Gibson

Keywords: Growth and Development;

Citation:
Nolan, R. L., and Cyrus F. Gibson. "Organizational Issues in the Stages of EDP Growth." Data Base 5, nos. 2-4 (winter 1973): 50–63.

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Book Chapters

Chapter | A Nation Transformed by Information: How Information Has Shaped the United States from Colonial Times to the Present | 2000

Information Technology Management Since 1960

R. L. Nolan

Keywords: Information Technology; Information Management; Information Technology Industry;

Citation:
Nolan, R. L. "Information Technology Management Since 1960." In A Nation Transformed by Information: How Information Has Shaped the United States from Colonial Times to the Present, edited by A. Chandler, and J. Cortada. Oxford University Press, 2000.

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Foreword | Evaluating Success of a Y2000 Project | 1998

Foreword

R. L. Nolan

Citation:
Nolan, R. L. "Foreword." Foreword to Evaluating Success of a Y2000 Project, edited by B. Robbins, and H. Rubin. Information Economics Press, 1998.

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Chapter | Sense and Respond: Capturing Value in the Network Era | 1998

Capturing Value in the Network Era

S. P. Bradley and R. L. Nolan

Keywords: Value; Networks;

Citation:
Bradley, S. P., and R. L. Nolan. "Capturing Value in the Network Era." In Sense and Respond: Capturing Value in the Network Era, edited by Stephen P. Bradley, and Richard L. Nolan. Boston: Harvard Business School Press, 1998.

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Chapter | The Knowledge Economy: The Nature of Information in the Twenty-first Century | 1994

The Role of Technology in an Information Age: Transforming Symbols into Action

R. L. Nolan and S. H. Haeckel

Keywords: Technology; Information; Knowledge;

Citation:
Nolan, R. L., and S. H. Haeckel. "The Role of Technology in an Information Age: Transforming Symbols into Action." In The Knowledge Economy: The Nature of Information in the Twenty-first Century. Institute for Information Studies, 1994.

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Chapter | Globalization, Technology, and Competition: The Fusion of Computers and Telecommunications in the 1990s | 1993

Global Competition in Technology

Stephen P. Bradley, R. L. Nolan and J. A. Hausman

Keywords: Globalized Markets and Industries; Competition; Technology; Technology Industry;

Citation:
Bradley, Stephen P., R. L. Nolan, and J. A. Hausman. "Global Competition in Technology." In Globalization, Technology, and Competition: The Fusion of Computers and Telecommunications in the 1990s, edited by S. P. Bradley, J. A. Hausman, and R. L. Nolan. Boston: Harvard Business School Press, 1993, Korean ed.

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Chapter | America's Information Technology Agenda | 1992

The Stages Theory: A Framework for IT Adoption and Organizational Learning

R. L. Nolan

Keywords: Information Technology; Technology Adoption; Organizational Change and Adaptation; Mathematical Methods; Information Technology Industry;

Citation:
Nolan, R. L. "The Stages Theory: A Framework for IT Adoption and Organizational Learning." In America's Information Technology Agenda, edited by J. Mechling, and C. Rosenberg. Cambridge: John F. Kennedy School of Government, 1992.

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Working Papers

Working Paper | HBS Working Paper Series | 2005

Stewards versus Creators

Robert D. Austin and Richard L. Nolan

Citation:
Austin, Robert D., and Richard L. Nolan. "Stewards versus Creators." Harvard Business School Working Paper, No. 06–001, July 2005.

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Working Paper | HBS Working Paper Series | 2005

Governance in the Information Economy

Richard L. Nolan and F. Warren McFarlan

Citation:
Nolan, Richard L., and F. Warren McFarlan. "Governance in the Information Economy." Harvard Business School Working Paper, No. 05–045, January 2005.

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Working Paper | HBS Working Paper Series | 2004

On Identifying and Tracking the Next Killer App

Robert D. Austin and Richard L. Nolan

Citation:
Austin, Robert D., and Richard L. Nolan. "On Identifying and Tracking the Next Killer App." Harvard Business School Working Paper, No. 05–027, October 2004.

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Working Paper | HBS Working Paper Series | 2003

Information Technology Consulting

Richard L. Nolan and Larry Bennigson

Citation:
Nolan, Richard L., and Larry Bennigson. "Information Technology Consulting." Harvard Business School Working Paper, No. 03–069, January 2003.

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Working Paper | HBS Working Paper Series | 1998

Manage ERP Initiatives as New Ventures, Not IT Projects

Robert D. Austin and Richard L. Nolan

Citation:
Austin, Robert D., and Richard L. Nolan. "Manage ERP Initiatives as New Ventures, Not IT Projects." Harvard Business School Working Paper, No. 99–024, December 1998.

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Working Paper | HBS Working Paper Series | 1998

Information Technology Management from 1960-2000

Richard L. Nolan

Citation:
Nolan, Richard L. "Information Technology Management from 1960-2000." Harvard Business School Working Paper, No. 99–018, August 1998.

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Working Paper | HBS Working Paper Series | 1997

A Knowledge-based Model of IT Outsourcing for the Network Era

Deborah L. Sole, F. Warren McFarlan and Richard L. Nolan

Citation:
Sole, Deborah L., F. Warren McFarlan, and Richard L. Nolan. "A Knowledge-based Model of IT Outsourcing for the Network Era." Harvard Business School Working Paper, No. 97–076, October 1997.

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Working Paper | HBS Working Paper Series | 1997

Capturing Value in the Network Era

Stephen P. Bradley and Richard L. Nolan

Citation:
Bradley, Stephen P., and Richard L. Nolan. "Capturing Value in the Network Era." Harvard Business School Working Paper, No. 97–061, February 1997.

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Working Paper | HBS Working Paper Series | 1995

The Effect of Information Technology on Organizational Structure: A Critical Review

Hossam Galal and Richard L. Nolan

Citation:
Galal, Hossam, and Richard L. Nolan. "The Effect of Information Technology on Organizational Structure: A Critical Review." Harvard Business School Working Paper, No. 96–011, October 1995.

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Working Paper | HBS Working Paper Series | 1995

IT Architectures and Organizational Information Processing Capacity: A Synthesis and Illustration

Chiara Francalanci and Richard L. Nolan

Citation:
Francalanci, Chiara, and Richard L. Nolan. "IT Architectures and Organizational Information Processing Capacity: A Synthesis and Illustration." Harvard Business School Working Paper, No. 96–002, July 1995.

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Cases and Teaching Materials

Case | HBS Case Collection | 2010

The iPhone at IVK

Richard L. Nolan and Robert D. Austin

The CIO addresses a decision to replace salesmen netbook PC's with iPhones, including converting the company's sales and customer applications to the iPhone platform

Keywords: Mobile Technology; Technology Platform; Salesforce Management; Transition; Technology Adoption; Hardware; Software; Change Management;

Citation:
Nolan, Richard L., and Robert D. Austin. "The iPhone at IVK." Harvard Business School Case 911-413, October 2010.

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Case | HBS Case Collection | 2007 (Revised from original 2006 version)

Harley-Davidson: Preparing for the Next Century

Richard L. Nolan and Suresh Kotha

Harley-Davidson Co. exemplifies a remarkable management-led business transformation of a long standing manufacturing company. The company successfully met global competition and continues to innovate to maintain its market position.

Keywords: Brands and Branding; Transformation; Change Management; Innovation and Invention; Competitive Strategy; Manufacturing Industry; Motorcycle Industry;

Citation:
Nolan, Richard L., and Suresh Kotha. "Harley-Davidson: Preparing for the Next Century." Harvard Business School Case 906-410, April 2007. (Revised from original March 2006 version.)

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Case | HBS Case Collection | 2007

The Boeing Company: Moonshine Shop

Robert D. Austin, Richard L. Nolan and Shannon O'Donnell

Describes how the "Moonshine Shop," a group of plant-savvy creative generalists, is helping a great industrial company become more innovative. Chronicles the history of the Moonshine Shop, its successes and failures, and describes innovations they've helped put in place. The group routinely creates savings equal to multiples of their own budge through front-lines process innovation and support of staff on-the-floor.

Keywords: History; Business Model; Saving; Programs; Creativity; Corporate Entrepreneurship; Research and Development; Collaborative Innovation and Invention; Business Processes; Aerospace Industry;

Citation:
Austin, Robert D., Richard L. Nolan, and Shannon O'Donnell. "The Boeing Company: Moonshine Shop." Harvard Business School Case 607-130, April 2007.

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Teaching Note | HBS Case Collection | 2006

Esterline Technologies: Lean Manufacturing (TN)

Richard L. Nolan, Karen A. Brown and Subodha Kumar

Keywords: Manufacturing Industry;

Citation:
Nolan, Richard L., Karen A. Brown, and Subodha Kumar. "Esterline Technologies: Lean Manufacturing (TN)." Harvard Business School Teaching Note 907-401, July 2006.

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Case | HBS Case Collection | 2006

Esterline Technologies: Lean Manufacturing

Richard L. Nolan, Karen A. Brown and Subodha Kumar

Raises the issue of the appropriate role of IT in lean manufacturing. Most large manufacturing companies have implemented ERP IT systems to support lean manufacturing practices. The Kerry plant of Esterline Technologies attempted an ERP implementation and then terminated it. Now the Kerry plant is revisiting the appropriate use of IT in an environment of highly innovative lean manufacturing.

Keywords: Decisions; Technological Innovation; Management Analysis, Tools, and Techniques; Management Systems; Production; Information Technology; Technology Adoption; Manufacturing Industry;

Citation:
Nolan, Richard L., Karen A. Brown, and Subodha Kumar. "Esterline Technologies: Lean Manufacturing." Harvard Business School Case 906-417, May 2006.

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Teaching Note | HBS Case Collection | 2006

Harley-Davidson: Preparing for the Next Century (TN)

Richard L. Nolan and Suresh Kotha

Keywords: Motorcycle Industry;

Citation:
Nolan, Richard L., and Suresh Kotha. "Harley-Davidson: Preparing for the Next Century (TN)." Harvard Business School Teaching Note 906-412, March 2006.

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Case | HBS Case Collection | 2005 (Revised from original 2000 version)

Cisco Systems: Web-enablement

Richard L. Nolan, Kelley Porter and Christina Akers

Describes how Cisco web-enabled their ERP systems and developed the "front office" systems to electronically link to their customers and suppliers. A rewritten version of an earlier case.

Keywords: Internet; Information Technology; Technological Innovation; Search Technology; Service Operations; Information Technology Industry;

Citation:
Nolan, Richard L., Kelley Porter, and Christina Akers. "Cisco Systems: Web-enablement." Harvard Business School Case 301-056, November 2005. (Revised from original October 2000 version.)

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Case | HBS Case Collection | 2005 (Revised from original 2001 version)

Cisco Systems Architecture: ERP and Web-enabled IT

Richard L. Nolan, Kelley Porter and Christina Akers

In a seven-year process, Cisco built its strategic I-Net. Beginning in 1994, Cisco completely replaced its back-office legacy systems. At that time, the company standardized Internet protocols. In addition, the company shifted strategic focus from IT back-office applications to front-office applications. After ERP (enterprise resource planning), the company spent the next two years electronically connecting with customers. A rewritten version of two earlier cases. A consolidated version of the Cisco Systems ERP and Cisco Systems Web-enablement cases. Designed to be taught in one class session (if two class sessions are available, it is recommended that Cisco ERP Systems be used for one session followed by Cisco Systems Web-enablement).

Keywords: Internet; Information Technology; Technological Innovation; Search Technology; Management Practices and Processes; Technology Adoption; Information Technology Industry;

Citation:
Nolan, Richard L., Kelley Porter, and Christina Akers. "Cisco Systems Architecture: ERP and Web-enabled IT." Harvard Business School Case 301-099, November 2005. (Revised from original March 2001 version.)

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Compilation | 2005 (Revised from original 2005 version)

Boeing 787: The Dreamliner

Richard L. Nolan and Suresh Kotha

Boeing dominated the commercial airline manufacturing business since bringing out the first commercial airline jet airliner. But in 2005, it delivered fewer new planes than its fast-moving competitor, Airbus. Boeing responded by transforming its manufacturing business and introducing the first "all-composite" commercial airplane: the 787 (the Dreamliner). In addition to being a revolutionary new commercial airliner, the 787 attempts to change the large "spoke-and-hubs" airport operation to nonstop travel between many new "city-pairs" worldwide.

Keywords: Competitive Strategy; Risk Management; Organizational Change and Adaptation; Air Transportation Industry; Manufacturing Industry; United States;

Citation:
Nolan, Richard L., and Suresh Kotha. "Boeing 787: The Dreamliner." Harvard Business School Compilation 305-101, June 2005. (Revised from original April 2005 version.)

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Teaching Note | HBS Case Collection | 2005

Boeing 787: The Dreamliner (TN)

Richard L. Nolan and Suresh Kotha

Teaching Note to (9-305-101).

Keywords: Commercialization; Competition; Production; Transformation; Service Operations; Air Transportation Industry;

Citation:
Nolan, Richard L., and Suresh Kotha. "Boeing 787: The Dreamliner (TN)." Harvard Business School Teaching Note 305-104, April 2005.

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Background Note | HBS Case Collection | 2005 (Revised from original 2001 version)

Creative Destruction of Industrial Age Management Principles and Creative Construction of Information Age Management Principles

Richard L. Nolan

Traces the creative destruction of industrial age management principles and creative construction of new management principles more appropriate for the information age. Includes self-administered questionnaire to permit managers to assess the status of the transformation of management principles in their companies. Teaching Objective: To analyze current management principles.

Keywords: Transformation; Disruptive Innovation; Goals and Objectives; Management Analysis, Tools, and Techniques; Personal Development and Career; System; Information Technology;

Citation:
Nolan, Richard L. "Creative Destruction of Industrial Age Management Principles and Creative Construction of Information Age Management Principles." Harvard Business School Background Note 301-153, February 2005. (Revised from original June 2001 version.)

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Case | HBS Case Collection | 2004 (Revised from original 2004 version)

Novell: CEO-led Turnaround and Growth Strategy

Richard L. Nolan and Robert D. Austin

Novell CEO Jack Messman tried to return the company to its leadership position in the software industry through a strategy that embraces Linux and other open source software. This case serves as an introduction to open source software and strategies based on open source and offers opportunities to discuss organizational change and corporate turnaround approaches. Mostly told in Messman's own words. One key issue is how to capture value via a strategy that emphasizes intellectual property in the public domain.

Citation:
Nolan, Richard L., and Robert D. Austin. "Novell: CEO-led Turnaround and Growth Strategy." Harvard Business School Case 605-004, September 2004. (Revised from original July 2004 version.)

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Background Note | HBS Case Collection | 2004 (Revised from original 2003 version)

China's Telecommunications Sector

Richard L. Nolan and Stephen P. Bradley

In mid-2003, China was the fastest-growing telecom market. Telecom subscribers are estimated at 472 million. With the size and growth of telecom, China is a hot spot for new telecom and IT technologies. Furthermore, China's sheer market power provides a strong position for establishing telecom policies and standards that have important global and economic implications. This case provides the underlying background to discuss the key issues and decisions facing China's policymakers.

Keywords: Globalized Markets and Industries; Technological Innovation; Policy; Decision Choices and Conditions; Competition; Telecommunications Industry; China;

Citation:
Nolan, Richard L., and Stephen P. Bradley. "China's Telecommunications Sector." Harvard Business School Background Note 904-416, June 2004. (Revised from original November 2003 version.)

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Case | HBS Case Collection | 2004 (Revised from original 2003 version)

Managing Business Risk of Information Technology

Richard L. Nolan and Robert D. Austin

Sets up a situation in which participants must create presentations that assess the IT risk of a large company.

Keywords: Risk Management; Information Technology;

Citation:
Nolan, Richard L., and Robert D. Austin. "Managing Business Risk of Information Technology." Harvard Business School Case 604-004, June 2004. (Revised from original July 2003 version.)

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Exercise | 2002 (Revised from original 2000 version)

Working with Your Shadow Partner in Analyzing IT Strategic Partnering

Richard L. Nolan

A team-based exercise allowing students to conduct a strategy analysis of the leading companies in the IT business. Involves searching on the web for both public information sources and company information sources. The teams work together to analyze the information and ferret out the unique strategies of three different companies.

Keywords: Business Strategy; Information Technology; Information Technology Industry;

Citation:
Nolan, Richard L. "Working with Your Shadow Partner in Analyzing IT Strategic Partnering." Harvard Business School Exercise 301-003, September 2002. (Revised from original August 2000 version.)

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Case | HBS Case Collection | 2002 (Revised from original 1998 version)

Cisco Systems, Inc.: Implementing ERP

Robert D. Austin, Richard L. Nolan and Mark J. Cotteleer

Reviews Cisco System's approach to implementing Oracle's Enterprise Resource Planning (ERP) software product. This case chronologically reviews the diverse, critical success factors and obstacles facing Cisco during its implementation. Cisco faced the need for information systems replacement based on its significant growth potential and its reliance on failing legacy systems. The discussion focuses on where management was particularly savvy in contrast to where it was the beneficiary of good fortune.

Keywords: Information Technology; Software; Technology Adoption; Complexity; Information Management;

Citation:
Austin, Robert D., Richard L. Nolan, and Mark J. Cotteleer. "Cisco Systems, Inc.: Implementing ERP." Harvard Business School Case 699-022, May 2002. (Revised from original September 1998 version.)

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Case | HBS Case Collection | 2001 (Revised from original 2001 version)

Cisco Systems: Building Leading Internet Capabilities

Richard L. Nolan and Christina L. Darwall

Cisco has invested in building a leading IT, Internet-based infrastructure. This case describes Cisco's latest efforts to broaden Internet capabilities in the company from 30% to 60% penetration. The strategy is intended to sustain Cisco's double-digit revenue growth through the decade.

Keywords: Internet; Information Technology; Technological Innovation; Revenue; Growth and Development Strategy; Information Technology Industry;

Citation:
Nolan, Richard L., and Christina L. Darwall. "Cisco Systems: Building Leading Internet Capabilities." Harvard Business School Case 301-133, December 2001. (Revised from original May 2001 version.)

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Supplement | HBS Case Collection | 2001

Cisco Systems, Pete Solvik, Sr VP and CIO

Richard L. Nolan

Citation:
Nolan, Richard L. "Cisco Systems, Pete Solvik, Sr VP and CIO." Harvard Business School Video Supplement 302-801, October 2001.

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Exercise | 2001

Working with Your "Shadow Partner": Building a High Tech Investment Portfolio

Dwight B. Crane and Richard L. Nolan

Team-based exercise designed to illustrate the use of the Internet directly by executives. Requires going on the Internet to search for information required to construct a high-tech investment portfolio.

Keywords: Investment Portfolio; Groups and Teams; Internet; Information Management;

Citation:
Crane, Dwight B., and Richard L. Nolan. Working with Your "Shadow Partner": Building a High Tech Investment Portfolio. Harvard Business School Exercise 302-029, July 2001.

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Teaching Note | HBS Case Collection | 2001

Cisco Systems, Inc. Series TN

Richard L. Nolan

Teaching Note for (9-301-056), (9-301-099), (9-301-133), and (9-699-022).

Keywords: Information Technology Industry;

Citation:
Nolan, Richard L. "Cisco Systems, Inc. Series TN." Harvard Business School Teaching Note 301-143, June 2001.

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Teaching Note | HBS Case Collection | 2001 (Revised from original 1998 version)

Cisco Systems, Inc.: Implementing ERP TN

Richard L. Nolan, Robert D. Austin and Mark J. Cotteleer

Teaching Note for (9-699-022).

Citation:
Nolan, Richard L., Robert D. Austin, and Mark J. Cotteleer. "Cisco Systems, Inc.: Implementing ERP TN." Harvard Business School Teaching Note 699-031, June 2001. (Revised from original October 1998 version.)

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Background Note | HBS Case Collection | 2001

Ten Components of a Strategic I-Net, The

Richard L. Nolan

Identifies the 10 key components of a strategic I-Net. May be used with any case or discussion about building strategic IT infrastructures.

Keywords: Buildings and Facilities; Business Model; Management; Infrastructure; Strategy;

Citation:
Nolan, Richard L. "Ten Components of a Strategic I-Net, The." Harvard Business School Background Note 301-154, June 2001.

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Background Note | HBS Case Collection | 2001

Dot com Business Models

Richard L. Nolan

Describes dot com business models. Intended to be used as a handout with a case about dot com companies following case discussion.

Keywords: Business Model; Business or Company Management; Web Sites; Web Services Industry;

Citation:
Nolan, Richard L. "Dot com Business Models." Harvard Business School Background Note 301-152, June 2001.

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Background Note | HBS Case Collection | 2001

Information Technology Management from 1960-2000

Richard L. Nolan

Covers the history of IT management from 1960 to the present. Applies the Stages Theory as a basis to trace the evolution of the three dominant IT designs (mainframes, microcomputers, networks) and how companies used and managed IT in each era.

Keywords: Design; Business History; Management; Information Technology;

Citation:
Nolan, Richard L. "Information Technology Management from 1960-2000." Harvard Business School Background Note 301-147, June 2001.

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Teaching Note | HBS Case Collection | 2001

Cisco Systems: Building Leading Internet Capabilities TN

Richard L. Nolan

Teaching Note for (9-301-133).

Keywords: Information Technology Industry;

Citation:
Nolan, Richard L. "Cisco Systems: Building Leading Internet Capabilities TN." Harvard Business School Teaching Note 301-146, June 2001.

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Teaching Note | HBS Case Collection | 2001

Teaching IT Executive Education Courses TN

Richard L. Nolan

In the information age, it is important that IT be addressed in an effective way accessible to practicing executives. Teaching IT to executives continues to change in concepts and content as IT penetrates deeply into every area of business. Driven by Moore's Law, the economics of using IT in business has changed from computers costing millions of dollars to hundreds of thousands of dollars to a few thousand dollars. The technology for applying computers has improved to the point where business can build IT infrastructures allowing them to connect their businesses through the shared Internet to millions of computers around the world. The improving economics and the improving technology of IT has major implications for almost every facet of the practicing executive's job. This teaching note describes the approach used at the Harvard Business School to incorporate IT into the various formats of general manager education courses. The approach involves the uses of recently developed field cases together with short technical notes available through Harvard Business School Publishing.

Keywords: Transformation; Developing Countries and Economies; Business Education; Managerial Roles; Organizational Structure; Performance Effectiveness; Performance Improvement; Information Technology;

Citation:
Nolan, Richard L. "Teaching IT Executive Education Courses TN." Harvard Business School Teaching Note 301-151, June 2001.

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Background Note | HBS Case Collection | 2001

IT Asset: the "Legacy" System Problem

Richard L. Nolan

Describes the legacy system problem facing traditional companies as they strive to build strategic I-Nets. Identifies the key trends amplifying legacy system problems that cause IT assets to become IT liabilities.

Keywords: Trends; Management Systems; Problems and Challenges; Business Strategy; Information Technology;

Citation:
Nolan, Richard L. IT Asset: the "Legacy" System Problem. Harvard Business School Background Note 301-148, June 2001.

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Teaching Note | HBS Case Collection | 2001

Cisco Systems Architecture: ERP and Web-enabled IT TN

Richard L. Nolan

Teaching Note for (9-301-099).

Keywords: Information Technology Industry;

Citation:
Nolan, Richard L. "Cisco Systems Architecture: ERP and Web-enabled IT TN." Harvard Business School Teaching Note 301-145, June 2001.

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Teaching Note | HBS Case Collection | 2001

Cisco Systems: Web-enablement TN

Richard L. Nolan

Teaching Note for (9-301-056).

Keywords: Information Technology Industry;

Citation:
Nolan, Richard L. "Cisco Systems: Web-enablement TN." Harvard Business School Teaching Note 301-144, June 2001.

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Case | HBS Case Collection | 2001 (Revised from original 2000 version)

ZEFER: Building and Positioning an e-Business Consulting Company

Richard L. Nolan, George Francis Westerman III and Matthew Sandoval

Keywords: Business Growth and Maturation; Consulting Industry;

Citation:
Nolan, Richard L., George Francis Westerman III, and Matthew Sandoval. "ZEFER: Building and Positioning an e-Business Consulting Company." Harvard Business School Case 301-010, February 2001. (Revised from original July 2000 version.)

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Teaching Note | HBS Case Collection | 2001

ZEFER: Building and Positioning an e-Business Consulting Company TN

Richard L. Nolan and George Francis Westerman III

Keywords: Product Positioning; Internet; Business Ventures; Consulting Industry;

Citation:
Nolan, Richard L., and George Francis Westerman III. "ZEFER: Building and Positioning an e-Business Consulting Company TN." Harvard Business School Teaching Note 301-090, January 2001.

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Teaching Note | HBS Case Collection | 2001

IBM Corporation Turnaround TN

Richard L. Nolan

Teaching Note for (9-600-098).

Keywords: Computer Industry; Information Technology Industry;

Citation:
Nolan, Richard L. "IBM Corporation Turnaround TN." Harvard Business School Teaching Note 301-073, January 2001.

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Case | HBS Case Collection | 2000 (Revised from original 2000 version)

IBM Corporation Turnaround

Robert D. Austin and Richard L. Nolan

Describes the details of IBM's dramatic corporate turnaround in the early 1990s led by CEO Louis V. Gerstner. Accounts of events are from interviews with IBM executives. Covers the factors that led to the company's decline and actions taken to recover.

Keywords: Transformation; Restructuring; Management Teams; Management Practices and Processes; Leading Change; Organizational Change and Adaptation; Computer Industry; Information Technology Industry;

Citation:
Austin, Robert D., and Richard L. Nolan. "IBM Corporation Turnaround." Harvard Business School Case 600-098, November 2000. (Revised from original March 2000 version.)

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Teaching Note | HBS Case Collection | 2000

Novell: World's Largest Network Software Company TN

Richard L. Nolan

Teaching Note for (9-300-038).

Keywords: Information Technology Industry;

Citation:
Nolan, Richard L. "Novell: World's Largest Network Software Company TN." Harvard Business School Teaching Note 301-068, November 2000.

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Exercise | 2000 (Revised from original 1999 version)

Working with your "Shadow Partner" in the healthcare industry (A)

Richard L. Nolan

Intended to introduce individuals to search engines and databases on the Internet, in particular those that are available to HBS. This exercise is a more difficult version of Working with Your "Shadow Partner" and is intended for those with some previous Internet research experience.

Keywords: Health Care and Treatment; Search Technology; Internet; Health Industry;

Citation:
Nolan, Richard L. Working with your "Shadow Partner" in the healthcare industry (A). Harvard Business School Exercise 399-177, May 2000. (Revised from original June 1999 version.)

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Case | HBS Case Collection | 2000 (Revised from original 1999 version)

drugstore.com

Richard L. Nolan

On a clear day in August 1999 in the new headquarters of drugstore.com, against a backdrop of the Blue Angels flying in formation over Lake Washington practicing for their hydroplane Seafare Cup performance, Peter Neupert was pleased with his company's IPO performance. Just last month, on July 28, 1999, drugstore.com had burst to life as a public company. Shares priced at $18 had soared as high as $69 on the first day of trading, providing a total valuation for drugstore.com of more than $2.9 billion--and a record: drugstore.com was the fastest company ever to reach a valuation of $1 billion. The team had built a virtual drugstore on the Web. During the first six months of its existence more than 160,000 customers had come to shop for more than 17,000 drugstore products and prescription drugs. Customer orders were electronically sent to distribution centers run by Walsh Distribution and RxAmerica, both located in Texas. Drugstore.com had entered into outsourcing agreements/partnerships for fulfilling the orders with these two firms. For six months ending July 4, 1999, drugstore.com sold products to approximately 168,000 customers, and had net sales of $4.2 million with an operating loss of $30 million. In June of 1999, drugstore.com had 980,000 unique visits to its Web site compared to 560,000 unique visits of its competitor PlanetRx.

Keywords: Internet; Goods and Commodities; Health; Problems and Challenges; Business Startups; Corporate Finance; Retail Industry;

Citation:
Nolan, Richard L. "drugstore.com." Harvard Business School Case 300-036, April 2000. (Revised from original September 1999 version.)

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Case | HBS Case Collection | 2000 (Revised from original 1999 version)

Novell: World's Largest Network Software Company

Richard L. Nolan

After phenomenal growth and market leadership in networking, founder and CEO Ray Noorda made a frontal assault on Microsoft's core strengths. In 1994, Noorda spend over $1.5 billion acquiring companies such as WordPerfect to combat Microsoft Word, products such as Borland's Quattro Pro to combat Microsoft Excel, and a PC operating system to combat Microsoft MS-DOS. Novell's stock reached a high of $35 1/4 in March 1993 before beginning to slide downward as head-to-head competition with Microsoft was seen as a questionable strategy. Robert Frankenberg, an executive at Hewlett-Packard brought in to replace Ray Noorda, reversed course and sold many of the acquired companies. But time was running out for Novell. Microsoft had not only already won the head-to-head competition, but had mounted a counterattack with its NT server product that was fast eroding Novell's stronghold in Network Operating Systems (NOSs). Coming from an only 2 percent market share in 1993, by 1997 Microsoft's NT Server operating license unit sales were 997 million growing at 36 percent, compared to Novell's NetWare server operating license unit sales of 744 million growing at 13 percent. In early 1997, Novell's stock price had dropped to $7.

Keywords: Technology Networks; Software; Competition; Internet; Strategic Planning; Corporate Strategy; Information Technology Industry;

Citation:
Nolan, Richard L. "Novell: World's Largest Network Software Company." Harvard Business School Case 300-038, April 2000. (Revised from original September 1999 version.)

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Teaching Note | HBS Case Collection | 1999

drugstore.com TN

Richard L. Nolan

Teaching Note for (9-300-036).

Keywords: Information Technology Industry; Pharmaceutical Industry;

Citation:
Nolan, Richard L. "drugstore.com TN." Harvard Business School Teaching Note 300-057, November 1999.

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Supplement | HBS Case Collection | 1999 (Revised from original 1998 version)

Edmund's-www.edmunds.com (Supplement)

Richard L. Nolan, Stephen P. Bradley, John J. Sviokla and Kelley Porter

Supplements the case.

Keywords: Auto Industry; Web Services Industry;

Citation:
Nolan, Richard L., Stephen P. Bradley, John J. Sviokla, and Kelley Porter. "Edmund's-www.edmunds.com (Supplement)." Harvard Business School Supplement 399-036, September 1999. (Revised from original September 1998 version.)

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Case | HBS Case Collection | 1999 (Revised from original 1997 version)

VeriFone (1997)

Richard L. Nolan, Anne Donnellon and Donna B. Stoddard

VeriFone, a leading manufacturer of payment systems technology, was acquired by Hewlett-Packard in June 1997. The case describes the strategic challenges that VeriFone faces as it positions itself to compete in the Internet payment systems marketplace.

Keywords: Information Technology; Internet; Innovation Strategy; Technological Innovation; Business Strategy; Information Technology Industry;

Citation:
Nolan, Richard L., Anne Donnellon, and Donna B. Stoddard. "VeriFone (1997)." Harvard Business School Case 398-030, March 1999. (Revised from original August 1997 version.)

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Case | HBS Case Collection | 1999 (Revised from original 1998 version)

Sun Microsystems and the N-tier Architecture

Richard L. Nolan and Kelley Porter

Sun Microsystems is a pioneer in networking computing. Sun's servers maintain a large market share and are considered highly scaleable. The case describes the n-tier architecture for building and managing large networks in which thousands of workers and customers are connected to enterprise servers.

Keywords: Technology Networks; Information Technology; Technological Innovation; Business Strategy; Innovation Strategy; Information Technology Industry;

Citation:
Nolan, Richard L., and Kelley Porter. "Sun Microsystems and the N-tier Architecture." Harvard Business School Case 399-037, March 1999. (Revised from original September 1998 version.)

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Case | HBS Case Collection | 1999

Tektronix, Inc.: Global ERP Implementation

Robert D. Austin, Richard L. Nolan, George Francis Westerman III and Mark J. Cotteleer

Reviews Tektronix's implementation of an Enterprise Resource Planning (ERP) solution in all three of its global business divisions. This case tells the story of three implementations, each with its own character and requirements. Tektronix managers needed to synchronize the requirements of each division with the company's overall need to standardize business practices and its desire to adhere to a common business model across the enterprise. Details the difficulty of major business change in a mature business and technical environment.

Keywords: Business Model; Transformation; Globalized Markets and Industries; Information Management; Management Skills; Management Style; Strategic Planning; Problems and Challenges; Electronics Industry;

Citation:
Austin, Robert D., Richard L. Nolan, George Francis Westerman III, and Mark J. Cotteleer. "Tektronix, Inc.: Global ERP Implementation." Harvard Business School Case 699-043, February 1999.

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Case | HBS Case Collection | 1999 (Revised from original version)

XcelleNet, Inc. (A)

Stephen P. Bradley, Richard L. Nolan and James Leonard

XcelleNet, a $35 million system software company based in Atlanta, was founded in 1986 to address the computing needs of a class of remote and mobile users and data that were rarely connected to a network. Though the clear first mover and leader in the remote enterprise computing segment in 1996, XcelleNet and its market had been stalled by successive waves of networking technology--remote LAN Access, Groupware, and the Internet/Intranet. The company's founder and CEO, Dennis Crumpler, must formulate a strategy for capitalizing on XcelleNet's first-mover advantage and responding to the opportunities created by these emerging technologies.

Keywords: Technological Innovation; Opportunities; Competitive Strategy; Competitive Advantage; Technology Networks; Computer Industry; Atlanta;

Citation:
Bradley, Stephen P., Richard L. Nolan, and James Leonard. "XcelleNet, Inc. (A)." Harvard Business School Case 796-189, January 1999. (Revised from original June 1996 version.)

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Teaching Note | HBS Case Collection | 1998

Working with your "Shadow Partner" TN

Richard L. Nolan

Teaching Note for (9-399-051).

Keywords: Search Technology; Data and Data Sets; Internet;

Citation:
Nolan, Richard L. Working with your "Shadow Partner" TN. Harvard Business School Teaching Note 399-072, November 1998.

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Exercise | 1998 (Revised from original 1998 version)

Working with Your "Shadow Partner"

Richard L. Nolan and Kelley Porter

Intended to introduce individuals to search engines and databases on the Internet, in particular those that are available to HBS.

Keywords: Internet; Search Technology; Education Industry; Boston;

Citation:
Nolan, Richard L., and Kelley Porter. Working with Your "Shadow Partner". Harvard Business School Exercise 399-051, September 1998. (Revised from original September 1998 version.)

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Course Overview Note | 1998

Managing in the Information Age (MIA98): Course Overview Program for Management Development (PMD)

Richard L. Nolan

Presents an overview of the PMD course, Managing in the Information Age (MIA98).

Keywords: Management Succession;

Citation:
Nolan, Richard L. "Managing in the Information Age (MIA98): Course Overview Program for Management Development (PMD)." Harvard Business School Course Overview Note 399-042, September 1998.

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Background Note | HBS Case Collection | 1997

Intranets and Middleware

Richard L. Nolan, Stephen J. Gallagher and Mark E. Ledbetter

Citation:
Nolan, Richard L., Stephen J. Gallagher, and Mark E. Ledbetter. "Intranets and Middleware." Harvard Business School Background Note 397-118, May 1997.

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Background Note | HBS Case Collection | 1996 (Revised from original version)

Process of Creative Destruction, The: Business Transformation

Richard L. Nolan

Keywords: Creativity; Transformation;

Citation:
Nolan, Richard L. "Process of Creative Destruction, The: Business Transformation." Harvard Business School Background Note 196-018, December 1996. (Revised from original July 1995 version.)

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Case | HBS Case Collection | 1996

Union Bank of Switzerland: Strategic Options When Outsourcing ATM Services

Richard L. Nolan and Robert S. Borsi

Keywords: Strategy; Planning; Banking Industry;

Citation:
Nolan, Richard L., and Robert S. Borsi. "Union Bank of Switzerland: Strategic Options When Outsourcing ATM Services." Harvard Business School Case 397-013, October 1996.

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Background Note | HBS Case Collection | 1996

Asynchronous Transfer Mode (ATM), Technology Note

Richard L. Nolan and Robert S. Borsi

Citation:
Nolan, Richard L., and Robert S. Borsi. "Asynchronous Transfer Mode (ATM), Technology Note." Harvard Business School Background Note 397-014, October 1996.

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Case | HBS Case Collection | 1996

CIGNA Property and Casualty Reengineering (B)

Richard L. Nolan, Donna B. Stoddard, Chiara Francalanci and Elise C Martin

In 1993 CIGNA Property and Casualty embarked on a full transformation effort under a new leadership team headed by Gerry Isom. This case presents progress through September 1995.

Keywords: Transformation; Corporate Entrepreneurship; Human Resources; Leading Change; Organizational Design; Groups and Teams;

Citation:
Nolan, Richard L., Donna B. Stoddard, Chiara Francalanci, and Elise C Martin. "CIGNA Property and Casualty Reengineering (B)." Harvard Business School Case 196-014, February 1996.

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Teaching Note | HBS Case Collection | 1995

Rank Xerox U.K. (A) (B) TN

Thomas H. Davenport and Richard L. Nolan

Citation:
Davenport, Thomas H., and Richard L. Nolan. "Rank Xerox U.K. (A) (B) TN." Harvard Business School Teaching Note 396-116, December 1995.

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Teaching Note | HBS Case Collection | 1995

KPMG Peat Marwick: The Shadow Partner TN

Lynda M. Applegate, Richard L. Nolan and Janis Lee Gogan

Teaching Note for (9-492-002).

Citation:
Applegate, Lynda M., Richard L. Nolan, and Janis Lee Gogan. "KPMG Peat Marwick: The Shadow Partner TN." Harvard Business School Teaching Note 196-066, December 1995.

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Background Note | HBS Case Collection | 1995

Overview and Syllabus for a Course on Business Process Reengineering

Thomas H. Davenport and Richard L. Nolan

Citation:
Davenport, Thomas H., and Richard L. Nolan. "Overview and Syllabus for a Course on Business Process Reengineering." Harvard Business School Background Note 396-058, November 1995.

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Course Overview Note | 1995

Reengineering the Organization, Course Overview and Syllabus

Richard L. Nolan and Donna B. Stoddard

Keywords: Organizational Change and Adaptation; Restructuring;

Citation:
Nolan, Richard L., and Donna B. Stoddard. "Reengineering the Organization, Course Overview and Syllabus." Harvard Business School Course Overview Note 396-057, November 1995.

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Background Note | HBS Case Collection | 1995

Reengineering a Business Process

Richard L. Nolan and Thomas H. Davenport

Describes the six steps included in most reengineering initiatives: selecting the processes for reengineering; identifying change enablers; developing a business vision of process objectives; understanding and measuring existing processes; designing and prototyping the new processes; and implementing the new processes.

Keywords: Goals and Objectives; Management Practices and Processes; Change Management; Measurement and Metrics;

Citation:
Nolan, Richard L., and Thomas H. Davenport. "Reengineering a Business Process." Harvard Business School Background Note 396-054, November 1995.

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Teaching Note | HBS Case Collection | 1995

Mrs. Fields' Cookies TN

Richard L. Nolan

Teaching Note for (9-189-056).

Keywords: Food and Beverage Industry; Information Technology Industry;

Citation:
Nolan, Richard L. "Mrs. Fields' Cookies TN." Harvard Business School Teaching Note 196-047, September 1995.

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Case | HBS Case Collection | 1995 (Revised from original version)

CIGNA Property and Casualty Reengineering (A)

Richard L. Nolan, Donna B. Stoddard, Chiara Francalanci and Elise C Martin

Reengineering was introduced at CIGNA Corp. in 1988. CIGNA entered a second wave reengineering effort through a major project at CIGNA P&C, one of CIGNA's larger businesses. P&C was in financial crisis and as a result brought in a new executive team in 1991 to head the transformation effort. This case analyzes the phases of P&C transformation, P&C's business process redesign, their use of information technology in the form of client/server architecture to support the strategy, and the use of the balanced scorecard to drive transformation. Presents the progress of P&C's effort as of January 1995--marking the end of Phase I (analysis and design) and looking forward to Phase 2 (implementation).

Keywords: Transformation; Cost vs Benefits; Design; Growth and Development; Data and Data Sets; Growth and Development Strategy; Balanced Scorecard; Financial Crisis; Crisis Management; Projects; Information Technology; Insurance Industry;

Citation:
Nolan, Richard L., Donna B. Stoddard, Chiara Francalanci, and Elise C Martin. "CIGNA Property and Casualty Reengineering (A)." Harvard Business School Case 196-059, August 1995. (Revised from original August 1995 version.)

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Case | HBS Case Collection | 1995

Air Products and Chemicals, Inc.: IT Organization and Architecture Challenges

Richard L. Nolan

Presents the outcome of Air Products ICON decentralization projects. New issues are explored, including the challenges of having a decentralized MIS staff, global network, client/server architecture, new data center issues, outsourcing, a new highly strategic customer interface, object-oriented programming (OOPS), and the future of the MIS organization. A rewritten version of two earlier cases.

Keywords: Information Technology; Technology Networks; Software; Organizational Design; Problems and Challenges;

Citation:
Nolan, Richard L. "Air Products and Chemicals, Inc.: IT Organization and Architecture Challenges." Harvard Business School Case 196-017, August 1995.

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Teaching Note | HBS Case Collection | 1995

Xerox: Outsourcing Global Information Technology Resources TN

Richard L. Nolan

Teaching Note for (9-195-158).

Keywords: Revenue; Information Technology; Technological Innovation; Contracts; Decisions; Job Cuts and Outsourcing; Computer Industry;

Citation:
Nolan, Richard L. "Xerox: Outsourcing Global Information Technology Resources TN." Harvard Business School Teaching Note 196-055, August 1995.

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Teaching Note | HBS Case Collection | 1995

State Street Boston Corporation: Leading with Information Technology TN

Richard L. Nolan, Donna B. Stoddard and Chiara Francalanci

Teaching Note (5-196-058).

Keywords: Information Technology; Financial Institutions; Transformation; Technology Adoption; Information Management; Competitive Strategy; Financial Services Industry;

Citation:
Nolan, Richard L., Donna B. Stoddard, and Chiara Francalanci. "State Street Boston Corporation: Leading with Information Technology TN." Harvard Business School Teaching Note 196-058, August 1995.

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Teaching Note | HBS Case Collection | 1995

Air Products and Chemicals, Inc.: IT Organization and Architecture Challenges TN

Richard L. Nolan

Teaching Note for (9-196-017).

Citation:
Nolan, Richard L. "Air Products and Chemicals, Inc.: IT Organization and Architecture Challenges TN." Harvard Business School Teaching Note 196-089, August 1995.

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Teaching Note | HBS Case Collection | 1995

KPMG Peat Marwick: The Shadow Partner TN

Richard L. Nolan

Teaching Note for (9-492-002).

Citation:
Nolan, Richard L. "KPMG Peat Marwick: The Shadow Partner TN." Harvard Business School Teaching Note 196-046, August 1995.

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Teaching Note | HBS Case Collection | 1995

CIGNA Property and Casualty Reengineering (A) TN

Richard L. Nolan

Teaching Note for (9-196-059).

Keywords: Insurance Industry;

Citation:
Nolan, Richard L. "CIGNA Property and Casualty Reengineering (A) TN." Harvard Business School Teaching Note 196-015, August 1995.

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Case | HBS Case Collection | 1995 (Revised from original version)

VeriFone: The Transaction Automation Company (A)

Richard L. Nolan, Donna B. Stoddard and Hossam Galal

Describes VeriFone's new organizational model and its role in catapulting VeriFone to a market leadership position. Examines the impact of information technology and information access on the ability to leverage global resources, market responsiveness, and organizational structure and behavior.

Keywords: Leading Change; Leadership Development; Market Transactions; Information Technology; Organizational Design; Knowledge Use and Leverage; Organizational Structure; Information Management; Information Technology Industry;

Citation:
Nolan, Richard L., Donna B. Stoddard, and Hossam Galal. "VeriFone: The Transaction Automation Company (A)." Harvard Business School Case 195-088, July 1995. (Revised from original July 1994 version.)

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Background Note | HBS Case Collection | 1995

Reengineering: Competitive Advantage and Strategic Jeopardy

Richard L. Nolan

Keywords: Competitive Advantage; Risk and Uncertainty;

Citation:
Nolan, Richard L. "Reengineering: Competitive Advantage and Strategic Jeopardy." Harvard Business School Background Note 196-019, July 1995.

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Case | HBS Case Collection | 1995 (Revised from original version)

Laura Ashley (B): Defining a Strategy

Richard L. Nolan

A turnaround CEO engineers a business transformation and formulates short-term and long-term strategy after assessing the business situation.

Citation:
Nolan, Richard L. "Laura Ashley (B): Defining a Strategy." Harvard Business School Case 194-143, May 1995. (Revised from original May 1994 version.)

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Case | HBS Case Collection | 1995 (Revised from original 1994 version)

Laura Ashley (A): A New CEO Takes Charge

Richard L. Nolan

In a turnaround situation, a new CEO must take actions in the short term to gain control and exercise executive leadership and lay groundwork to formulate a long-term strategy to rebuild a viable business.

Citation:
Nolan, Richard L. "Laura Ashley (A): A New CEO Takes Charge." Harvard Business School Case 194-142, May 1995. (Revised from original April 1994 version.)

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Background Note | HBS Case Collection | 1995

Note on Reengineering, Transformation and New Management Principles

Richard L. Nolan

Keywords: Management Practices and Processes;

Citation:
Nolan, Richard L. "Note on Reengineering, Transformation and New Management Principles." Harvard Business School Background Note 195-226, February 1995.

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Background Note | HBS Case Collection | 1995

Role of Management Consulting in Reengineering

Richard L. Nolan

Keywords: Management Practices and Processes;

Citation:
Nolan, Richard L. "Role of Management Consulting in Reengineering." Harvard Business School Background Note 195-200, February 1995.

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Background Note | HBS Case Collection | 1994

Note on Estimating the Value of the "IT Asset" Part II

Richard L. Nolan

Keywords: Information Technology; Valuation; Assets;

Citation:
Nolan, Richard L. Note on Estimating the Value of the "IT Asset" Part II. Harvard Business School Background Note 195-199, December 1994.

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Background Note | HBS Case Collection | 1994

Note on Estimating the Value of the "IT Asset" Part I

Richard L. Nolan

Keywords: Information Technology; Valuation; Assets;

Citation:
Nolan, Richard L. Note on Estimating the Value of the "IT Asset" Part I. Harvard Business School Background Note 195-197, December 1994.

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Case | HBS Case Collection | 1994

Frito-Lay, Inc: The Stages Assessment

Richard L. Nolan

Keywords: Food and Beverage Industry;

Citation:
Nolan, Richard L. "Frito-Lay, Inc: The Stages Assessment." Harvard Business School Case 195-194, December 1994.

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Case | HBS Case Collection | 1994

H.E. Butt Grocery Company: A Leader in ECR Implementation

James L. McKenney, Richard L. Nolan, Theodore H. Clark and David Croson

Keywords: Supply Chain Management; Strategy;

Citation:
McKenney, James L., Richard L. Nolan, Theodore H. Clark, and David Croson. "H.E. Butt Grocery Company: A Leader in ECR Implementation." Harvard Business School Case 195-125, October 1994.

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Case | HBS Case Collection | 1994

Laura Ashley (D)

Richard L. Nolan

Describes the resignation of the CEO hired three years earlier to transform the company.

Keywords: Transformation; Resignation and Termination; Management Succession; Performance Evaluation;

Citation:
Nolan, Richard L. "Laura Ashley (D)." Harvard Business School Case 194-146, May 1994.

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Case | HBS Case Collection | 1994

Laura Ashley (C): Rebuilding and Transforming a Global Brand

Richard L. Nolan

Over the course of two years a CEO executes a business transformation strategy and key decisions.

Keywords: Transition; Decisions; Performance Consistency; Performance Improvement; Business Strategy;

Citation:
Nolan, Richard L. "Laura Ashley (C): Rebuilding and Transforming a Global Brand." Harvard Business School Case 194-144, May 1994.

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Case | HBS Case Collection | 1993 (Revised from original version)

Pioneer Hi-Bred International, Inc.: IT Support of Corn Research and Development

Richard L. Nolan, Donna B. Stoddard and Sorin A. Bodea

Keywords: Plant-Based Agribusiness; Research and Development; Information Technology; Agriculture and Agribusiness Industry;

Citation:
Nolan, Richard L., Donna B. Stoddard, and Sorin A. Bodea. "Pioneer Hi-Bred International, Inc.: IT Support of Corn Research and Development." Harvard Business School Case 193-010, June 1993. (Revised from original July 1992 version.)

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Background Note | HBS Case Collection | 1993

Stages Theory, The: A Framework for IT Adoption and Organizational Learning

Richard L. Nolan, David Croson and Katherine Seger

Describes Professor Richard Nolan's Stages Theory of Information Technology adoption by organizations.

Keywords: Information; Body of Literature; Information Management; Information Publishing; Adoption; Organizational Structure; Organizational Design; Decision Making; Information Technology Industry;

Citation:
Nolan, Richard L., David Croson, and Katherine Seger. "Stages Theory, The: A Framework for IT Adoption and Organizational Learning." Harvard Business School Background Note 193-141, March 1993.

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Background Note | HBS Case Collection | 1993

Note on Information Technology and Strategy

Richard L. Nolan and Katherine Seger

Provides a context for the evolution of information technology in business organizations, explains the emergence of information as an important resource to be managed, and provides a framework for assessing the strategic potential of information in the firm.

Keywords: Information; Information Management; Information Technology; Business Strategy; Competitive Strategy; Cooperation; Adoption; Body of Literature; Archives; Annual Reports; Information Technology Industry;

Citation:
Nolan, Richard L., and Katherine Seger. "Note on Information Technology and Strategy." Harvard Business School Background Note 193-137, March 1993.

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Case | HBS Case Collection | 1983 (Revised from original version)

Sturdivant Electric Corp.

Richard L. Nolan

A unit manager on a field computer installation job is faced with recurring conflict between a programmer and his immediate supervisor.

Keywords: Planning; Rank and Position; Problems and Challenges; Conflict and Resolution; Attitudes; Jobs and Positions; Management Teams; Managerial Roles; Public Relations Industry; Computer Industry;

Citation:
Nolan, Richard L. "Sturdivant Electric Corp." Harvard Business School Case 172-123, September 1983. (Revised from original October 1971 version.)

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Case | HBS Case Collection | 1972

Airwick Industries, Inc.

Richard L. Nolan

Citation:
Nolan, Richard L. "Airwick Industries, Inc." Harvard Business School Case 173-022, August 1972.

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Case | HBS Case Collection | 1972 (Revised from original version)

Hannaford Brothers Co. (B)

Richard L. Nolan

Citation:
Nolan, Richard L. "Hannaford Brothers Co. (B)." Harvard Business School Case 172-298, May 1972. (Revised from original May 1972 version.)

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Case | HBS Case Collection | 1972

Hannaford Brothers Co. (A)

Richard L. Nolan

Citation:
Nolan, Richard L. "Hannaford Brothers Co. (A)." Harvard Business School Case 172-297, May 1972.

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Other Publications and Materials

Other Unpublished Work | 2008

Remaking the IT Management Curriculum: A 'Novel' Approach

Robert D. Austin, Richard L. Nolan and Shannon O'Donnell

Keywords: Information Technology; Management; Curriculum and Courses;

Citation:
Austin, Robert D., Richard L. Nolan, and Shannon O'Donnell. "Remaking the IT Management Curriculum: A 'Novel' Approach." Association of Information Systems, October 2008.

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Thesis | 1966

Economic Functions of Central Cities

Richard L. Nolan

Keywords: Economics; Urban Scope;

Citation:
Nolan, Richard L. "Economic Functions of Central Cities." DBA thesis, University of Washington, January 1966.

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Research Summary

Research Summary

The Process of Managing Business Transformation

by Richard L. Nolan

Richard L. Nolan is examining the process of business transformation, which he characterizes as the creative destruction of industrial economy management principles and the evolution of a set of workable management principles for the information economy. According to Nolan, some industrial-economy management principles are obsolete and should be discarded; others are salvageable. To fill the gaps and manage information differently from scarce resources, new principles are required. Central to Nolan's research is an understanding of the role information technology plays in managing information so as to enable an enterprise to progress from a make-and-sell to a sense-and-respond strategy. Nolan presents the findings of his research in Creative Destruction: A Six-Step Process for Transforming the Organization (coauthored with David C. Croson), Sense and Respond(edited with Stephen P. Bradley, 1998), and dot vertigo, 2001. In addition, Nolan is reporting on his in-process research on the management lessons learned in the creation and building of the Internet in a number of HBS Working Papers.

Awards & Honors

Richard L. Nolan: Won the 2008 Richard Beckhard Memorial Prize with Rob Austin for their paper "Bridging the Gap Between Stewards and Creators" (Volume 48 of MIT Sloan Management Review). The prize is awarded to the authors of the most outstanding SMR article on planned change and organizational development published in the previous year.

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