Patricia Satterstrom

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Doctoral Student

Patricia Satterstrom is a doctoral candidate in Management at Harvard Business School. Her dissertation proposes a model of dynamic hierarchy and explores the role multi-disciplinary groups can play in creating a more flexible power structure in organizations. In addition to her field work in health care, Pat’s lab projects explore people's perceptions of teams, communication in multilingual groups, and creativity in diverse groups. Pat is very interested in understanding how to improve collaboration, in particular collaboration that includes the contribution of those in traditionally low-power roles, in complex, diverse, and under-resourced settings.

Pat received her A.B. cum laude in Psychology from Harvard College in 2004. As an undergraduate, she was a student fellow at the Center for International Development and at the Carr Center for Human Rights at the Kennedy School of Government. After graduating, Pat studied and worked in South Korea on the Yenching fellowship. She was a Teaching Fellow for the Psychology of Leadership course at Harvard College, for which she received a Distinction in Teaching award. She has worked as a management consultant at Booz Allen Hamilton and as an intern at Insight Partners, a conflict management firm. Prior to starting the Management program at HBS, Pat was a Research Associate, assisting with research and cases on globally distributed teams.


Publications

Journal Articles

  1. Beyond Individual Creativity: The Superadditive Benefits of Multicultural Experience for Collective Creativity in Culturally Diverse Teams

    Carmit Tadmor, Patricia Satterstrom, Sujin Jang and Jeffrey Polzer

    Although recent research has consistently demonstrated the benefits of multicultural experience for individual-level creativity, its potential advantages for collective creativity in culturally diverse teams have yet to be explored. We predicted that multicultural experience among members of a collective would enhance joint creativity in a superadditive fashion. Using a two-step methodology that included both individual and dyadic brainstorming sessions, we found that even after controlling for individual creativity, multicultural experience had a superadditive effect on dyadic creativity. Specifically, dyads performed best on a creative task in terms of fluency, flexibility, and novelty—three classic dimensions of creativity—when both dyad partners had high levels of multicultural experience. These results show that when it comes to multicultural experience, the creative whole is greater than the sum of its parts. Implications for diversity research are discussed.

    Keywords: Creativity; Groups and Teams;

    Citation:

    Tadmor, Carmit, Patricia Satterstrom, Sujin Jang, and Jeffrey Polzer. "Beyond Individual Creativity: The Superadditive Benefits of Multicultural Experience for Collective Creativity in Culturally Diverse Teams." Journal of Cross-Cultural Psychology 43, no. 3 (April 2012): 384–392. View Details

Book Chapters

  1. Reframing Hierarchical Interactions as Negotiations to Promote Change in Health Care Systems

    Patricia Satterstrom, Jeff Polzer and Robert Wei

    Citation:

    Satterstrom, Patricia, Jeff Polzer, and Robert Wei. "Reframing Hierarchical Interactions as Negotiations to Promote Change in Health Care Systems." Chap. 18 in Handbook of Conflict Management Research, edited by Oluremi B. Ayoko, Neal M. Ashkansy, and Karen Jehn, 291–307. Edward Elgar Publishing, 2014. View Details

Presentations

  1. Perceiving Collaborative Potential

    Patricia Satterstrom, Lisa Kwan, Wannawiruch Wiruchnipawan and Jeff Polzer

    Citation:

    Satterstrom, Patricia, Lisa Kwan, Wannawiruch Wiruchnipawan, and Jeff Polzer. "Perceiving Collaborative Potential." Paper presented at the International Association for Conflict Management Annual Conference, Istanbul, Turkey, June 2011. View Details
  2. Thin Slices of Group Conflict

    Jeff Polzer, Patricia Hernandez, Lisa Kwan, Ben Waber and Sandy Pentland

    Citation:

    Polzer, Jeff, Patricia Hernandez, Lisa Kwan, Ben Waber, and Sandy Pentland. "Thin Slices of Group Conflict." Paper presented at the Academy of Management Annual Meeting, Montreal, Canada, August 2010. View Details

    Research Summary

  1. Satterstrom, P. Conflict as an Antecedent to Changes to the Hierarchy. [Dissertation, extended abstract available; data analysis and writing]

    by Patricia Satterstrom

    I propose that engaging with and learning from power conflict may be an important antecedent for changes to a team and organization’s hierarchy.  I will further suggest that for low-power people to gain power from the changes, they need to engage in integrative power negotiations with their high-power counterparts.

  2. Polzer, J., Satterstrom, P., Kwan, L., Wiruchnipawan, W., & Miloslavsky. Thin Slices of Groups. [Working paper available]

    by Patricia Satterstrom

    Researchers have documented the speed and accuracy with which perceivers can judge other individuals after observing mere “thin slices” of behavior. We extend this research by testing whether perceivers are able to accurately judge the effectiveness of small, task-performing groups based on short observations of group interaction. We discuss implications for social perception and group functioning.

  3. Kerrissey, M., Satterstrom, P., Singer, S., & Leydon, N. Integrators vs. Isolators: Actions that enable improvement in primary care. [Working paper available]

    by Patricia Satterstrom

    How some primary care groups improve while others remain stagnant is a key question in healthcare management research. Our embedded case study follows sixteen primary care groups implementing process improvements over 15 months in order to identify key factors that enable changes to work routines and the related interactions between employees, patients, and external partners.

  4. Satterstrom, P., Neeley, T.B., & Norton, M. When Communicating Less is More: Decreasing Communication in the Face of Language Barriers Improves Team Performance. [Working Paper]

    by Patricia Satterstrom

    We show that people believe that increased communication improves team performance. We suggest, however, that increasing communication can lead to performance decrements when language barriers are high, such as when people with different levels of fluency work together. We used a novel simulation that assigned 320 participants to be “native” or “nonnative” speakers to suggest that communicating less in the face of language barriers leads to better performance.

    1. Recipient of a grant from the Eric M. Mindich Research Fund for the Foundations of Human Behavior in 2014.