I am interested in performance management as a tool for increasing efficiency. The breadth of stakeholders and inputs in social services complicate applications of performance measurement to industries like Healthcare and Higher Education. I have identified barriers to and determinants of successful performance management in social services. Upon implementation, performance measurement and reporting influence can alter incentives within industries and firms. I currently assist Professor Dennis Campbell (HBS) in advancing theories of performance management and incentives. Additionally, I plan to continue researching applications of performance management and incentive theory in Higher Education, especially in the design and evaluation of open online learning initiatives.
Keywords: management accounting;