Research Summary

Management Control in Adaptive Organizations

by Dennis Campbell


The overarching question I address in this line of research is: How can organizations gain the benefits from pushing decision-making closer to their markets and customers without losing control? My cases and field-based research articles in this area seek to address this question by identifying and examining the consequences of innovative management control practices in organizations that are highly decentralized relative to comparable industry peers. In this work, I have conducted a variety of field based empirical studies on the decision-making, learning, and performance consequences of systems related to employee selection, monitoring, nonfinancial performance measurement, incentives, and information sharing.

Keywords: Decentralization; Empowerment; Management Control Systems; performance measurement; Organizational Structure; Organizational Culture; Measurement and Metrics; Retail Industry; Service Industry; Manufacturing Industry; United States; China; Europe;