Research Summary

Transportation Security Officers’ Work, Motivations, and Practices Study

by Curtis Kwinyen Chan


Because of its unique history, the Transportation Security Administration (TSA) is a strategic setting to explore employees' possible distinct and evolving relation to their work.  Since its inception in the wake of 9/11, the TSA has hired thousands of individuals, many of which have joined at the Transportation Security Officer (TSO) level. These TSOs comes from a variety of backgrounds. The goal of this study is to better understand the TSOs relation to their work, particularly variations in such relations.