This study aims to improve patient safety and decrease malpractice risk in ambulatory practice. The study has three aims: 1) using a randomized control trial, this project will test a series of interventions at 16 demonstration sites, focusing on medication management, test ordering and results management, and follow-up and referral management; 2) it will test new approaches to improve communication between patients and doctors to address patient concerns as early as possible; 3) will develop tools and packages to disseminate the learning from this project so it can be shared throughout Massachusetts and beyond.

I am working closely with Sara Singer and members of the improvement and evaluation groups to systematically capture short- and long-term learning around collaboration in ambulatory settings.