Research Summary

The Project as a School: Individual Learning in Teams (w/ Brad Staats and Amy Edmondson)

by Patricia Satterstrom


Team members must effectively draw on their prior experience and the knowledge management systems of their organization in order to meet a customer’s requirements. However, teams with similar backgrounds on comparable projects may generate wildly different results. A team with all of the requisite skills may fail, while a team that lacks experience and faces an insurmountable challenge may succeed. Why? In this study we use a series of surveys and interviews with employees at a large Indian company to investigate how individual, team, and leadership dynamics shape the progression of a project and eventually lead to its success or failure.