Research Summary

The Impact of Team Familiarity on Operational Performance

by Robert S. Huckman


This stream of Professor Huckman's research examines the impact of team familiarity--the degree to which individuals have previously worked with each other--on operational performance in a variety of settings ranging from health care to software development. This work addresses several specific issues. To what extent is the performance of a team attributable to the individual experience of its members versus their familiarity with each other? To what extent can familiarity compensate for the coordination challenges created by the diverse sets of prior experience held be individual team members? Professor Huckman's work related to these questions suggests that team familiairity plays an important role in improving performance.