Research Summary

The Management of Differences

by Sandra J. Sucher


Professor Sucher has developed cases and other teaching materials that aim to provide thought-provoking, real-world examples of the ways in which social identity differences emerge and are managed in the workplace. These materials include "Differences at Work," 11 mini-cases based on HBS students' own experiences of social identity challenges in the workplace (developed with Robin Cherry Glass (MBA/MPA 2007) and Professor Robin Ely), conceptual notes on the individual experience and leadership challenges of managing differences, and, most recently, "Global Diversity and Inclusion at Royal Dutch Shell," a case that examines the challenges of managing differences in 100 countries around the world.