|
Chapter
| Services Marketing: People, Technology, Strategy
| 2000
Service Markets and the Internet
by
J. A. Deighton
|
Keywords: Internet;
Service Operations;
Market Design;
Citation:
Deighton, J. A. "Service Markets and the Internet." In Services Marketing: People, Technology, Strategy, edited by Christopher Lovelock. Upper Saddle River, NJ: Prentice Hall, 2000.