Chapter | Creating Value in Financial Services | 2000

Value Creation and Process Management: Evidence from Retail Banking

by Frances X. Frei and Patrick T. Harker

Keywords: Value Creation; Business Processes; Business or Company Management; Commercial Banking; Banking Industry;

Citation:

Frei, Frances X., and Patrick T. Harker. "Value Creation and Process Management: Evidence from Retail Banking." In Creating Value in Financial Services, edited by E. Melnick, P. Nayyar, M. Pinedo, and S. Seshadri. Kluwer Academic Publishers, 2000.