Chapter | Handbook of Services Marketing and Management | 1999

The Service Profit Chain: Intellectual Roots, Current Realities, and Future Prospects

by Roger Hallowell and Leonard A. Schlesinger

Citation:

Hallowell, Roger, and Leonard A. Schlesinger. "The Service Profit Chain: Intellectual Roots, Current Realities, and Future Prospects." In Handbook of Services Marketing and Management, edited by Dawn Iacobucci and Teresa A. Swartz. Thousand Oaks, CA: Sage Publications, 1999.