|
Chapter
| Handbook of Services Marketing and Management
| 1999
Frequency Programs in Service Industries
by
J. A. Deighton
|
Keywords: Customer Focus and Relationships;
Consumer Behavior;
Service Industry;
Citation:
Deighton, J. A. "Frequency Programs in Service Industries." Chap. 24 in Handbook of Services Marketing and Management, edited by Dawn Iacobucci, and Teresa A. Swartz, 401–407. Thousand Oaks, CA: Sage Publications, 1999.