Article | Harvard Business Review | January–February 2014

Can a Strong Culture Be Too Strong?

by David A. Garvin


The article presents a case study of a business enterprise with high employee turnover that is considering adopting a personnel management innovation, referred to as People Support, involving a group of managers whose role is to listen to and help resolve employees' work-related problems. It offers perspectives from two business experts who have opposing viewpoints on a family-like corporate culture and on whether the People Support plan is advisable.

Keywords: Employee Relationship Management; Retention; Organizational Culture;


Garvin, David A. "Can a Strong Culture Be Too Strong?" Harvard Business Review 92, nos. 1-2 (January–February 2014): 113–117.