Article | Human Resource Management | Winter, 1991

Total Quality Management and the Human Resource Professional: Applying the Baldrige Framework to Human Resources

by Leonard A. Schlesinger and Christopher L. Hart

Abstract

The still evolving discipline of total quality management (TQM) has left many human resource professionals confused about their role. The authors believe that the HR function personnel should spearhead company quality efforts, as well as assess the performance of their own function, by using the Malcolm Baldrige National Quality Awards framework.

Keywords: Quality; Management Practices and Processes; Human Resources;

Citation:

Schlesinger, Leonard A., and Christopher L. Hart. "Total Quality Management and the Human Resource Professional: Applying the Baldrige Framework to Human Resources." Human Resource Management 30, no. 4 (Winter, 1991): 433–454.