Teaching Plan | HBS Case Collection | August 2013

Zappos.com 2009: Clothing, Customer Service and Company Culture

by Frances X. Frei and Annelena Lobb

Citation:

Frei, Frances X., and Annelena Lobb. "Zappos.com 2009: Clothing, Customer Service and Company Culture." Harvard Business School Teaching Plan 614-021, August 2013.