Article | Human Resource Planning | fall 1996

Internal Service Quality, Customer and Job Satisfaction: Linkages and Implications for Managers

by Roger Hallowell, Leonard A. Schlesinger and Jeffrey Zornitsky

Citation:

Hallowell, Roger, Leonard A. Schlesinger, and Jeffrey Zornitsky. "Internal Service Quality, Customer and Job Satisfaction: Linkages and Implications for Managers." Human Resource Planning (fall 1996).