Teaching Note | HBS Case Collection | March 1999 (Revised April 2017)

Citibank: Performance Evaluation

by Robert Simons and Antonio Dávila


Teaching Note for (9-198-048).

Keywords: Performance Evaluation; strategy and execution; Management Control Systems; balanced scorecard; performance measures; Performance Evaluation; Balanced Scorecard; Banking Industry;


Simons, Robert, and Antonio Dávila. "Citibank: Performance Evaluation." Harvard Business School Teaching Note 199-047, March 1999. (Revised April 2017.)