Article | Journal of Service Research | November 1998
by N. Narayandas
Keywords: Measurement and Metrics; Management; Customer Focus and Relationships;
Citation:
Narayandas, N. "Measuring and Managing the Benefits of Customer Retention: An Empirical Investigation." Journal of Service Research 1, no. 2 (November 1998).
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Case | HBS Case Collection | 2013
Innovation at the Boston Consulting Group
Robert G. Eccles, Das Narayandas and Penelope Rossano
Keywords: innovation; strategy consulting; professional service firm; knowledge management; client management; product development; leadership; Customer Focus and Relationships; Customer Value and Value Chain; Independent Innovation and Invention; Innovation and Management; Innovation Leadership; Innovation Strategy; Value Creation; Consulting Industry;
Ron Johnson: Retail at Target, Apple, and J.C. Penney
Das Narayandas, Kerry Herman and Lisa Mazzanti
Eureka Forbes Ltd.: Managing the Selling Effort (A) (Photonovel Version)
Das Narayandas, Kallol Das and Kerry Herman