Technical Note | HBS Case Collection | August 2012 (Revised October 2012)

Congruence Model Note

by Shon R. Hiatt and James Weber

Abstract

This note describes the Congruence Model, a method by which an organization can assess whether its building blocks (critical tasks, formal organizational arrangements, people, and culture) are aligned (congruent) with its strategy. The model postulates that misalignments are at the root of performance gaps within the organization.

Keywords: Organizational Design; Organizational Structure; Business Processes; Alignment;

Citation:

Hiatt, Shon R., and James Weber. "Congruence Model Note." Harvard Business School Technical Note 413-037, August 2012. (Revised October 2012.)