Case | HBS Case Collection | 2012
by Eugene Soltes and Aldo Sesia
This case describes the operating model and philosophy of this high-end set of global properties. Aman relies on employees taking considerable initiative to deliver the highest quality personalized service in the hospitality industry. The case also highlights Aman's strategy and operations, which differ in many ways from industry standards. "Aman Resorts (Abridged)" is a slightly shorter version of "Aman Resorts," HBS No. 111-012.
Keywords: global business; management skills; performance appraisals; customer service; incentives; hospitality; Globalized Firms and Management; Business Model; Employees; Service Delivery; Customer Focus and Relationships; Business Strategy; Accommodations Industry;
Citation:
Soltes, Eugene, and Aldo Sesia. "Aman Resorts (Abridged)." Harvard Business School Case 112-100, June 2012.
View Profile »View Publications »
Case | HBS Case Collection | 2013 (Revised from original 2012 version)
Monocle
Eugene Soltes and Sara Hess
Keywords: media and publishing; monocle; tyler brule; Media; Journals and Magazines; Media and Broadcasting Industry; Publishing Industry;
Case | HBS Case Collection | 2013 (Revised from original 2013 version)
Barclays and the LIBOR Scandal
Clayton S. Rose and Aldo Sesia
Keywords: financial systems; financial services; ethics; corruption; regulation; culture; leadership; general management; Banking Industry; Financial Services Industry; United Kingdom;
Case | HBS Case Collection | 2013 (Revised from original 2010 version)
Aubrey McClendon's Special Incentive Compensation at Chesapeake Energy (A)
Paul Healy, Clayton S. Rose and Aldo Sesia
Keywords: Financial Statements; Financial Reporting; Price; Stock Options; Valuation; Joint Ventures; Business Growth and Maturation; Economic Growth; Growth and Development Strategy; Change Management; Energy Industry; United States;