Case | HBS Case Collection | June 2012

Perfect Storm over Zurich Airport (A) (Abridged)

by Michael L. Tushman and Carin-Isabel Knoop

Abstract

Josef Felder, CEO of Zurich Airport, faces several crises as he tries to transform the Airport from a slow-moving, conflict-ridden, government-owned entity into a privatized, world-class airport.

Keywords: Change Management; Transformation; Leading Change; Crisis Management; Organizational Change and Adaptation; State Ownership; Privatization; Air Transportation Industry;

Citation:

Tushman, Michael L., and Carin-Isabel Knoop. "Perfect Storm over Zurich Airport (A) (Abridged)." Harvard Business School Case 412-145, June 2012.