Teaching Note | HBS Case Collection | October 2011 (Revised April 2017)

Raleigh & Rosse: Measures to Motivate Exceptional Service (Brief Case)

by Robert L. Simons and Michael Mahoney


Teaching Note for 4353.

Keywords: control systems; performance measurement; Goal setting; compensation; incentives; organizational culture; motivation; Sales compensation; strategy and execution; Motivation and Incentives; Goals and Objectives; Salesforce Management; Organizational Culture; Accounting; Performance Evaluation; Compensation and Benefits;


Simons, Robert L., and Michael Mahoney. "Raleigh & Rosse: Measures to Motivate Exceptional Service (Brief Case)." Harvard Business School Teaching Note 114-355, October 2011. (Revised April 2017.)