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• Article | New England Journal of Medicine | April 18, 2013

  Leading Clinicians and Clinicians Leading

  Richard Bohmer

  More effective models of care delivery are needed, but their successful implementation depends on effective care teams and good management of local operations (clinical microsystems). Clinicians influence both, and local clinician leaders will have several key tasks.

  Keywords: health care; leadership; Performance;

  Citation:

  Bohmer, Richard. "Leading Clinicians and Clinicians Leading." New England Journal of Medicine 368, no. 16 (April 18, 2013): 1468–1470.

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• Case | HBS Case Collection | 2013 (Revised from original 2002 version)

  Intermountain Health Care

  Richard M.J. Bohmer, Amy C. Edmondson and Laura Feldman

  Intermountain Health Care (IHC), an integrated delivery system based in Utah, has adopted a new strategy for managing health care delivery. The approach focuses management attention not only on the facilities where care takes place but also on physician decision making and the care process itself, with the aim of boosting physician productivity and improving care quality, while saving money. This case explores the challenges facing Brent James, executive director of the Institute for Health Care Delivery Research at IHC, as he implements new structures and systems (including a data warehouse for care outcomes, electronic patient records, computer workstations, clinical data support systems, and protocols for care) designed to support clinical process management across a geographically diverse group of physicians with varying levels of interest and dedication to IHC. Also highlights an innovative strategy for creating and disseminating knowledge at the individual and organizational levels to maintain high standards in care delivery.

  Keywords: Change Management; Cost vs Benefits; Ethnicity Characteristics; Cost Management; Health Care and Treatment; Innovation Strategy; Organizational Structure; Performance Improvement; Problems and Challenges; Adoption; Information Technology; Technology Adoption; Health Industry; Utah;

  Citation:

  Bohmer, Richard M.J., Amy C. Edmondson, and Laura Feldman. "Intermountain Health Care." Harvard Business School Case 603-066, March 2013. (Revised from original October 2002 version.)

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• Case | HBS Case Collection | 2012 (Revised from original 2011 version)

  The Long and Short of Apollo Group and the University of Phoenix (A)

  Luis M. Viceira, Joel Heilprin, Andrew S. Holmes and Damian M. Zajac

  Keywords: Higher Education; Web; Online Technology; Education Industry; Technology Industry;

  Citation:

  Viceira, Luis M., Joel Heilprin, Andrew S. Holmes, and Damian M. Zajac. "The Long and Short of Apollo Group and the University of Phoenix (A)." Harvard Business School Case 212-045, December 2012. (Revised from original November 2011 version.)

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