|
Case
| HBS Case Collection
|
2012
Schuberg Philis
by
Thomas J. DeLong and Daniela Beyersdorfer
|
Abstract
The Dutch professional service firm Schuberg Philis has within a few years grown into a well-known player in the Dutch IT outsourcing market and regularly wins high customer- satisfaction marks. The growing workload and 100% promise to customers have increased the pressure on its non-hierarchical teams of engineers, as well as the hiring speed, which some fear could dilute their corporate culture. The three owner-directors must decide whether it is time to stop customer acquisition for a while to "get their house in order." At that moment, though, one of Shuberg Philis perhaps most important business opportunities so far arises.
Keywords: Growth Management;
Organizational Culture;
Management Style;
Alignment;
Information Technology Industry;
Netherlands;
Citation:
DeLong, Thomas J., and Daniela Beyersdorfer. "Schuberg Philis." Harvard Business School Case 412-092, March 2012.