Case | HBS Case Collection | March 2012

Schuberg Philis

by Thomas J. DeLong and Daniela Beyersdorfer

Abstract

The Dutch professional service firm Schuberg Philis has within a few years grown into a well-known player in the Dutch IT outsourcing market and regularly wins high customer- satisfaction marks. The growing workload and 100% promise to customers have increased the pressure on its non-hierarchical teams of engineers, as well as the hiring speed, which some fear could dilute their corporate culture. The three owner-directors must decide whether it is time to stop customer acquisition for a while to "get their house in order." At that moment, though, one of Shuberg Philis perhaps most important business opportunities so far arises.

Keywords: Growth Management; Organizational Culture; Management Style; Alignment; Information Technology Industry; Netherlands;

Citation:

DeLong, Thomas J., and Daniela Beyersdorfer. "Schuberg Philis." Harvard Business School Case 412-092, March 2012.