Case | HBS Case Collection | August 2011

Denise Frazer and Paolo Canto: A Case Vignette on Feedback - Paolo Canto's Perspective

by Joshua D. Margolis and Anthony J. Mayo

Abstract

Denise Frazer and Paolo Canto, two HBS students, have decided to give each other feedback on their class participation. While Paolo believes that he has been sensitive to Denise in providing feedback, he does not feel that Denise is reciprocating. Her feedback seems to be very negative and feels like a personal attack. He chose to be less negative and use feedback as a way to encourage Denise. He feels that she is not doing the same. Denise and Paolo have set a time to meet to discuss their latest class participation, and Paolo has decided to use this time to address his issues with Denise. This case should be used with its partner case: Denise Frazer and Paolo Canto: A Case Vignette on Feedback - Denise Frazer's Perspective.

Keywords: Interpersonal Communication; Perspective; Outcome or Result; Performance Evaluation;

Citation:

Margolis, Joshua D., and Anthony J. Mayo. "Denise Frazer and Paolo Canto: A Case Vignette on Feedback - Paolo Canto's Perspective." Harvard Business School Case 412-046, August 2011.