Supplement | HBS Case Collection | May 2011 (Revised March 2012)

Global Knowledge Management at Danone (C)

by Amy C. Edmondson, Ruth Dittrich and Daniela Beyersdorfer


The (C) case provides an update on the B-case decision and describes the introduction of Dan 2.0, an internal social virtual network for the purpose of knowledge sharing in a company that was only used to face-to-face networking.

Keywords: Innovation and Management; Knowledge Sharing; Technology Networks; Opportunities; Problems and Challenges; Networks; Employees; Motivation and Incentives; Knowledge Management; Management Practices and Processes;


Edmondson, Amy C., Ruth Dittrich, and Daniela Beyersdorfer. "Global Knowledge Management at Danone (C)." Harvard Business School Supplement 611-080, May 2011. (Revised March 2012.)