Teaching Note | HBS Case Collection | April 2011

Emergia: Driving Profitability on Help Desk Contracts (TN)

by Francisco de Asis Martinez-Jerez

Abstract

Teaching Note for#111-048.

Keywords: Customer Focus and Relationships; Contracts; Service Industry;

Citation:

Martinez-Jerez, Francisco de Asis. "Emergia: Driving Profitability on Help Desk Contracts (TN)." Harvard Business School Teaching Note 111-108, April 2011.