Publications
Publications
- April 2011
- HBS Case Collection
Emergia: Driving Profitability on Help Desk Contracts (CW)
By: F. Asis Martinez Jerez
Abstract
Contact Data for September 2010, dictionary of terms, and agent login information.
Keywords
Citation
Martinez Jerez, F. Asis. "Emergia: Driving Profitability on Help Desk Contracts (CW)." Harvard Business School Spreadsheet Supplement 111-703, April 2011.