Supplement | HBS Case Collection | April 2011

Emergia: Driving Profitability on Help Desk Contracts (CW)

by F. Asis Martinez Jerez

Abstract

Contact Data for September 2010, dictionary of terms, and agent login information.

Keywords: Contracts;

Citation:

Martinez Jerez, F. Asis. "Emergia: Driving Profitability on Help Desk Contracts (CW)." Harvard Business School Spreadsheet Supplement 111-703, April 2011.