Case | HBS Case Collection | March 2011

Seven-Eleven Japan: The Tanpin Kanri Retail Practice

by Hirotaka Takeuchi and Carin-Isabel Knoop


This case focuses on Tanpin Kanri, which uses both store-level human knowledge and product information sharing.

Keywords: Knowledge Sharing; Employees; Practice; Knowledge Use and Leverage; Competitive Strategy; Retail Industry; Japan;


Takeuchi, Hirotaka, and Carin-Isabel Knoop. "Seven-Eleven Japan: The Tanpin Kanri Retail Practice." Harvard Business School Case 711-501, March 2011.