Teaching Note | HBS Case Collection | March 2011

Terror at the Taj Bombay: Customer-Centric Leadership (TN)

by Rohit Deshpandé and Matthew Preble

Abstract

Teaching Note for 511703.

Keywords: Safety; Organizations; Crisis Management; Customer Focus and Relationships; Brands and Branding; Mumbai;

Citation:

Deshpandé, Rohit, and Matthew Preble. "Terror at the Taj Bombay: Customer-Centric Leadership (TN)." Harvard Business School Teaching Note 511-118, March 2011.