Teaching Note | HBS Case Collection | March 2011 (Revised December 2015)

Terror at the Taj Bombay: Customer-Centric Leadership

by Rohit Deshpande

Abstract

Teaching Note for 511703.

Keywords: Safety; Organizations; Crisis Management; Customer Focus and Relationships; Brands and Branding;

Citation:

Deshpande, Rohit. "Terror at the Taj Bombay: Customer-Centric Leadership." Harvard Business School Teaching Note 511-118, March 2011. (Revised December 2015.)