Case | HBS Case Collection | 1992 (Revised from original version)
by James I. Cash Jr.
Keywords: Service Delivery; Management;
Citation:
Cash, James I., Jr. "Otis Elevator Co.: Managing the Service Force." Harvard Business School Case 191-213, October 1992. (Revised from original June 1991 version.)
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Article | Harvard Business Review | November 2008
Teaming Up to Crack Innovation and Enterprise Integration
Jim I. Cash Jr., Michael J. Earl and Robert Morison
Keywords: Groups and Teams; Innovation and Invention; Integration;
Teaching Note | HBS Case Collection | 2008 (Revised from original 1995 version)
Jensen Shoes (TN)
James I. Cash Jr. and Mary C. Gentile
Keywords: Employees; Race Characteristics; Perception; Groups and Teams; Apparel and Accessories Industry;
Case | HBS Case Collection | 2001
IntellectExchange, Inc.
James I. Cash Jr. and Janis L Gogan
Keywords: Business Startups; Experience and Expertise; Networks; Business Strategy;