Case | HBS Case Collection | 2011 (Revised from original 2010 version)

Aman Resorts

by Eugene Soltes and Aldo Sesia
 

Abstract

This case describes the operating model and philosophy of this high-end set of global properties. Aman relies on employees taking considerable initiative to deliver the highest quality personalized service in the hospitality industry. The case also highlights Aman's strategy and operations, which differ in many ways from industry standards.

Keywords: Business Model; Customer Focus and Relationships; Customer Satisfaction; Globalized Firms and Management; Employees; Service Delivery; Business Strategy; Accommodations Industry;

Format: Print 14 pages Purchase

Citation:

Soltes, Eugene, and Aldo Sesia. "Aman Resorts." Harvard Business School Case 111-012, April 2011. (Revised from original November 2010 version.)

Related Work

  1. Supplement | HBS Case Collection | 2011 (Revised from original 2010 version)

    Aman Resorts (B)

    Eugene Soltes and Aldo Sesia

    The (B) case describes how employees are rewarded and compensated and is used to supplement the (A) case.

    Keywords: Customer Focus and Relationships; Customer Satisfaction; Globalized Firms and Management; Compensation and Benefits; Employees; Performance Evaluation; Motivation and Incentives; Accommodations Industry;

    Citation:

    Soltes, Eugene, and Aldo Sesia. "Aman Resorts (B)." Harvard Business School Supplement 111-015, April 2011. (Revised from original November 2010 version.)
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  2. Teaching Note | HBS Case Collection | 2011

    Aman Resorts and Aman Resorts (B) (TN)

    Eugene Soltes

    Teaching Note for 111-012 and 111-015.

    Keywords: Strategy; Operations; Employees; Quality; Accommodations Industry;

    Citation:

    Soltes, Eugene. "Aman Resorts and Aman Resorts (B) (TN)." Harvard Business School Teaching Note 112-008, July 2011.
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About the Author

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Eugene F. Soltes
Assistant Professor of Business Administration
Accounting and Management

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