Publications
Publications
- October 2010 (Revised November 2010)
- HBS Case Collection
DLA Piper and Christie's International (B)
By: Robert G. Eccles and Dilyana Karadzhova
Abstract
Nigel Knowles, joint CEO and Managing Partner of international law firm DLA Piper, responds to Christie's complaint that the relationship between the two organizations has major shortcomings and needs to be improved or will otherwise be terminated. A number of actions taken in the course of several months lead Christie's to regain trust in its legal services provider and conclude that the relationship is back on track.
Keywords
Law; Leadership Style; Organizations; Relationships; Trust; Attorney and Client Relationships; Legal Services Industry
Citation
Eccles, Robert G., and Dilyana Karadzhova. "DLA Piper and Christie's International (B)." Harvard Business School Supplement 411-065, October 2010. (Revised November 2010.)