Publications
Publications
- October 2010
- HBS Case Collection
DLA Piper and Christie's International (A)
By: Robert G. Eccles and Dilyana Karadzhova
Abstract
International law firm DLA Piper is selected as major legal services provider of renowned art business Christie's International. Nine months after the start of relationship, the client calls Nigel Knowles, DLA Piper joint CEO and Managing Partner, with a litany of complaints regarding the relationship. The list includes poor relationship management, disjointed billings and reporting, undelivered value-add, and local issues in several offices. Knowles has to find a way to rescue the relationship or otherwise risk the firm's reputation to manage global relationships.
Keywords
Attorney and Client Relationships; Law; Practice; Reputation; Ethics; Risk and Uncertainty; Legal Services Industry
Citation
Eccles, Robert G., and Dilyana Karadzhova. "DLA Piper and Christie's International (A)." Harvard Business School Case 411-064, October 2010.